Assistant Manager
Company: FirstService Residential
Location: Arlington
Posted on: January 20, 2023
Job Description:
Position Description
The Company
Are you the missing piece? As North America's leading property
management company, we know the value of fitting in with a local
team, of being part of a well-oiled machine, but empowered to act
when needed. We are looking for energetic, adaptable people who
understand that they are part of something larger and want a
long-lasting career creating human connections. Our associates are
the reason for our success, so we recruit quality people who will
always do what's right and build great relationships with the
residents of the communities we serve. At FirstService Residential,
we live our values every day. If you are passionate about helping
people live better lives and are looking for an environment with
room for career growth, you're in the right place!
Job Responsibilities
Provides support to management in the overall operations of
Community Association business and delivers exceptional customer
service to owners, residents, clients and vendors.
Essential Duties Responsibilities
The job duties listed are typical examples of the work performed by
positions in this job classification. Not all duties assigned to
every position are included, nor is it expected that all positions
will be assigned every duty.
- Provide exceptional customer service to clients and vendors at
all times
- Respond to inquiries and provide resolution to questions or
concerns in timely fashion
- Assist with the daily general financial management and
recordkeeping
- Assist with bid process
- Conduct regular inspections of site, where needed.
- Maintain all records in Connect including work orders, resident
information, Association documents, community information.
- Ensure maintenance of all files, records and correspondence in
accordance with company procedures and good business
practices
- Attend all Board meetings, where necessary
- Assist with preparation of Board meeting agenda, monthly
management report and all other reports and material needed for
Board Packet
- Assist with establishing an annual calendar indicating all
association activity, deadlines, election, meetings, projects,
etc.
- Assist all walk-in homeowners and refer to Community Manager,
when necessary.
- Handle mailings, as needed and required.
- Recordkeeping - binders to be kept with the following: Monthly
Agendas, Modification Requests, Work Orders, Financials (including
Social/Trip accounting).
- Meet with Community Manager weekly to ensure completion of open
action items.
Regular attendance and punctuality are essential functions for the
role
Additional Duties Responsibilities
- Practice and adhere to FirstService Residential Global Service
Standards.
- Conduct business at all times with the highest standards of
personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain
workflow and to meet schedules. Notify supervision of unusual
equipment or operating problems and the need for additional
material and supplies.
- May participate in any variety of meetings and work groups to
integrate activities, communicate issues, obtain approvals, resolve
problems and maintain specified level of knowledge pertaining to
new developments, requirements, policies, and regulatory
guidelines.
- Ensure all safety precautions are followed while performing the
work.
- Follow all policies and Standard Operating Procedures as
instructed by Management.
- Perform any range of special projects, tasks and other related
duties as assigned.
Supervisory Responsibility
- This position does not require any supervisory
responsibilities
Education Experience
- College degree or equivalent work experience required
- Minimum of 2 years' experience in a customer service
environment
- Strong organizational skills
- Strong written and verbal communication skills
- Excellent computer skills required including email, Word, Excel
and PowerPoint
Knowledge, Skills Proficiencies
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill and/or ability
required.
- Excellent organizational skills and project management
- Exceptional communication and interpersonal skills.
- Advanced written communication skills.
- Advanced Microsoft Office skills.
- Knowledge of basic accounting/budgeting procedures.
- Ability to work under pressure, to adjust to constant changes,
to handle multiple tasks, and to coordinate the work of
others.
- Ability to keep complex records, to assemble and organize data
of complex nature, and to prepare and submit reports in acceptable
formats and in a timely manner
- Ability to conceptualize, plan and organize multiple programs
and assignments effectively.
- Ability to work on complex and confidential tasks utilizing
judgment, tact, and resourcefulness.
- Skill in developing and maintaining good working
relationships.
Tools Equipment Used
Computer and peripherals, standard and customized software
applications and tools, and usual office equipment.
Physical Requirements / Working Environment
The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- Position involves sitting, standing, stooping, kneeling,
pushing, shoving, lifting, carrying and moving objects that can
weigh up to 25 lbs or more following appropriate safety procedures.
This movement can occur throughout the day. Must also be able to
climb several flights of stairs if necessary.
- Must be able to drive - Some local travel by personal vehicle
is required
- Must be able to sit and stand for extended periods of
time.
- Must be able to communicate both on the phone and in person
with our clients in order to resolve issues and manage the
business.
- Must have finger dexterity for typing/using a
keyboard.
- Must be mobile enough to move around both the office in order
to make copies, send mail and faxes and to walk around the
property. This could include lengthy walks on uneven
areas.
- Talking and hearing occur continuously in the process of
communicating with guests, supervisors, and other
associates.
- Capable of working extended hours, to include evenings,
weekends and holidays as necessary.
- This position may alternate between working indoors in a
controlled climate and with proper lighting, to an outdoors setting
with variable climate and lighting.
- Must be able to interact with all types of individuals, be
mentally alert, detail oriented, and with good reasoning
skills.
- Must be able to work on more than one assignment at a time with
frequent interruptions, changes and delays. Must be able to remain
focused and work effectively, efficiently, and cheerfully under
such circumstances. For safety reasons, employee must remain alert
to working conditions and aware of safety, health, and
environmental concerns.
- Must be able to work effectively and cheerfully in an
environment which may be stressful due to adversarial situations
resulting from the proper performance of duties
The work environment characteristics are normal office conditions
for the role. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Hours over and above normal office hours will occur, including
evenings, holidays, and some weekends. Schedule is subject to
change based on business needs.
Travel
N/A
Disclaimer
The above information on this description has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. This is not an all-inclusive job description;
therefore, management has the right to assign or reassign
schedules, duties and responsibilities to this job at any
time.
Keywords: FirstService Residential, Arlington , Assistant Manager, Executive , Arlington, Virginia
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