Market Development Manager
Location: Rockville
Posted on: June 23, 2025
|
|
Job Description:
Description Who is USP? The U.S. Pharmacopeial Convention (USP)
is an independent scientific organization that collaborates with
the worlds leading health and science experts to develop rigorous
quality standards for medicines, dietary supplements, and food
ingredients. At USP, we believe that scientific excellence is
driven by a commitment to fairness, integrity, and global
collaboration. This belief is embedded in our core value of Passion
for Quality and is demonstrated through the contributions of more
than 1,300 professionals across twenty global locations, working to
strengthen the supply of safe, high-quality medicines worldwide. At
USP, we value inclusive scientific collaboration and recognize that
attracting diverse expertise strengthens our ability to develop
trusted public health standards. We foster an organizational
culture that supports equitable access to mentorship, professional
development, and leadership opportunities. Our partnerships,
standards, and research reflect our belief that ensuring broad
participation in scientific leadership results in stronger, more
impactful outcomes for global health. USP is proud to be an equal
employment opportunity employer (EEOE) and is committed to ensuring
fair, merit-based selection processes that enable the best
scientific mindsregardless of backgroundto contribute to advancing
public health solutions worldwide. We provide reasonable
accommodations to individuals with disabilities and uphold policies
that create an inclusive and collaborative work environment. Brief
Job Overview This is a non-supervisory position within the Regions
& Program Operations (RPO) division responsible for executing on a
comprehensive business growth plan that will focus on USP
Verification activities for the Dietary Supplements Verification
Program (DSVP) and Ingredients Verification Programs (IVP) for
Dietary Ingredients, Excipients, and Active Pharmaceutical
Ingredients. The Market Development Manager will be required to
cultivate relationships with Industry Stakeholders including
dietary supplement and dietary ingredient manufacturers,
pharmaceutical ingredient manufacturers, Retailers (Pharmacy and
Grocery) and Trade Industry Organizations to identify customer
opportunities for the Verification program. The incumbent will
develop an understanding of relevant USP business requirements,
understanding customer needs and market dynamics to help facilitate
onboarding and completion through the Verification program. The
Market Development Manager will also work collaboratively with the
verification team, marketing, legal, and other internal
stakeholders to serve as a key liaison between the customer and
other USP stakeholders. This role will oversee the management of
day-to-day activities including company meetings, planning,
reporting and tracking to ensure delivery of key targets and growth
goals. This role requires excellent interpersonal and communication
skills, strong business acumen, with the ability to handle
complexity and influence cross-functional teams and external
stakeholders. In addition, this role includes support to drive
acquisition of monograph donations, primarily for Excipients, on an
as needed basis in support of the Excipients Program Unit Team and
in collaboration with science to align and prioritize key pipeline
needs. How will YOU create impact here at USP? As part of our
mission to advance scientific rigor and public health standards,
you will play a vital role in increasing global access to
high-quality medicines through public standards and related
programs. USP prioritizes scientific integrity, regulatory
excellence, and evidence-based decision-making to ensure health
systems worldwide can rely on strong, tested, and globally relevant
quality standards. Additionally, USPs People and Culture division,
in partnership with the Equity Office, invests in leadership and
workforce development to equip all employees with the skills to
create high-performing, inclusive teams. This includes training in
equitable management practices and tools to promote engaged,
collaborative, and results-driven work environments. The Market
Development Manager, USP Verification Programs has the following
responsibilities: Collaborates with the USP Verification team to
shape overall strategy for future growth across USP Verification
programs including DSVP, IVP and GMP audit programs. Develops an
overall understanding of USPs standards and solutions (Growth
Programs including DSHM, Excipients, Foods) to ensure that
conversations with customers can foster broader understanding of
quality and the value of USP. Provides the information required to
educate, support, and assist customers with guidance related to USP
and the benefits of USP Verification. Has the ability to provide
scientific and technical support and/or leverage internal USP
counterpart resources such as Science, SCD, Scientific Affairs and
USP Education, for inquires and/or customer needs for greater
detail and program expertise. Identifies and develops key contacts
and focused account strategies and account specific plans to
develop performance targets that support overall USP Verification
strategies. Regularly executes professional presentations to
customers to include, but not limited to the C-suite, Regulatory
Affairs, Quality and R & D and Marketing (and their respective
staff). Maintain and strengthen relationships with current
customers and business partners. Develops and nurtures
relationships with key people and decision-makers within each
customer facilitating participation, collaboration and alignment
across all relevant internal stakeholders. Makes the requisite
number of touch points (phone calls/emails/teleconferences/visits)
documenting calls, meetings and emails in Salesforce. Supports USP
events, conferences and workshops to expand program exposure and
target new leads. Supports monograph acquisition (donation)
efforts, primarily in North America, and globally as needed for the
Excipients Program Unit Team (PUT). Familiarity with Industry trade
groups such as NACDS, Natural Products West, Supply Side West,
Excipients World, and CPhI. Travel can be up to 50%, both domestic
and international. Perform other related duties as assigned. Who is
USP Looking For? The successful candidate will have a demonstrated
understanding of our mission, commitment to excellence through
inclusive and equitable behaviors and practices, ability to quickly
build credibility with stakeholders, along with the following
competencies and experience: Bachelor's degree in Life Sciences, or
a related science field required or business degree and/or related
field experience. The ideal candidate will have 3 - 4 years of
experience in the U.S. supplement industry, a strong understanding
of local market and manufacturing trends, and an existing network
of industry contacts. At least 2 years of experience in account
management or customer facing role. Basic understanding of 3rd
party certification programs, FDA/government regulations and use of
compendial and industry standards. Basic understanding of
pharmaceutical industry. The ability to influence without direct
authority. Good interpersonal skills, communications skills, and
telephone/video manner required. Results driven with demonstrated
successful outcomes. Ability and desire to work well with diverse
employees and customers in a friendly manner. Ability to handle
multiple priorities in a fast-paced environment. Able to work
flexible hours when needed. Additional Desired Preferences Combined
education and experience within Dietary Supplements, Pharma/Food
Excipients, and Consumer Health products. Experienced with 3rd
Party certification programs is a plus. Experience using data
analytical platforms (e.g. Tableau) and CRM platform (e.g. Sales
Force). Previous donation/stakeholder engagement (including sales)
experience a plus. Experience with regulatory compliance, quality
control, quality assurance or GMP background a plus. Account
management skills required. Strong problem-solving skills with
customer-centric approach. Excellent relationship-building skills
with stakeholders. Excellent in person & virtual presentation
skills. Self-motivated and able to work in a fast-paced multi-task
environment. Proficiency with Microsoft Office, data query,
analysis, and reporting. Superior interpersonal skills:
professionalism, collaboration, accountability, delegation, and
customer service. Ability to build effective work relationships
quickly and work collaboratively in a global setting both
internally and externally. Ability to effectively manage multiple
competing priorities with high attention to detail. Knowledge of
USP products and services highly desirable. High business acumen
abilities - can understand and deliver on business objectives. High
comfort with navigating through ambiguity and frequent change, and
course-adjusting in the moment. Demonstrated initiative and
resourcefulness with good judgement. Strong influence, negotiation,
critical thinking, problem-solving and conflict resolution skills.
Supervisory Responsibilities None, this is an individual
contributor role Benefits USP provides the benefits to protect
yourself and your family today and tomorrow. From company-paid time
off and comprehensive healthcare options to retirement savings, you
can have peace of mind that your personal and financial well-being
is protected. Compensation Base Salary Range: USD $97,000.00
$124,750.00 annually. Target Annual Bonus: % Varies based on level
of role. Individual compensation packages are based on various
factors unique to each candidates skill set, experience,
qualifications, equity, and other job-related reasons. Note: USP
does not accept unsolicited resumes from 3rd party recruitment
agencies and is not responsible for fees from recruiters or other
agencies except under specific written agreement with USP. Equal
Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights
(https://www.eeoc.gov/poster) notice from the Department of Labor.
Job Category Sales & Marketing Job Type Full-Time
Keywords: , Arlington , Market Development Manager, Science, Research & Development , Rockville, Virginia