Case Management Program Manager
Location: Rockville
Posted on: June 23, 2025
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Job Description:
Description Who is USP? The U.S. Pharmacopeial Convention (USP)
is an independent scientific organization that collaborates with
the world's top authorities in health and science to develop
quality standards for medicines, dietary supplements, and food
ingredients. USP's fundamental belief that Equity = Excellence
manifests in our core value of Passion for Quality through our more
than 1,300 hard-working professionals across twenty global
locations to deliver the mission to strengthen the supply of safe,
quality medicines and supplements worldwide. At USP, we value
inclusivity for all. We recognize the importance of building an
organizational culture with meaningful opportunities for mentorship
and professional growth. From the standards we create, the
partnerships we build, and the conversations we foster, we affirm
the value of Diversity, Equity, Inclusion, and Belonging in
building a world where everyone can be confident of quality in
health and healthcare. USP is proud to be an equal employment
opportunity employer (EEOE) and affirmative action employer. We are
committed to creating an inclusive environment in all aspects of
our workan environment where every employee feels fully empowered
and valued irrespective of, but not limited to, race, ethnicity,
physical and mental abilities, education, religion, gender
identity, and expression, life experience, sexual orientation,
country of origin, regional differences, work experience, and
family status. We are committed to working with and providing
reasonable accommodation to individuals with disabilities. Brief
Job Overview The Case Management Program Manager at the United
States Pharmacopeia (USP) is responsible for managing the monograph
production planning process, ensuring the efficient tracking,
monitoring, and reporting of monograph production progress against
established plans. This role involves coordinating cross-functional
teams, implementing process improvements, and ensuring timely
execution of monograph development in alignment with USPs strategic
objectives. The Program Manager will develop robust case management
workflows to track issues, mitigate risks, and support continuous
improvement efforts. How will YOU create impact here at USP? In
this role at USP, you contribute to USP's public health mission of
increasing equitable access to high-quality, safe medicine and
improving global health through public standards and related
programs. In addition, as part of our commitment to our employees,
Global, People, and Culture, in partnership with the Equity Office,
regularly invests in the professional development of all people
managers. This includes training in inclusive management styles and
other competencies necessary to ensure engaged and productive work
environments. The Case Management Program Manager has the following
responsibilities: Monograph Production Planning & Execution: o
Develop and maintain the monograph production plan, ensuring
alignment with USPs priorities, Program Unit Teams needs, &
Publication schedules. o Collaborate with Program Unit Teams,
Publication Team, Finance, and Executive stakeholders to establish
realistic production plan, production timelines, and resource
allocation for monograph development. o Identify and escalate
potential bottlenecks or challenges in monograph production to
ensure timely resolution. Tracking, Monitoring & Reporting: o
Establish and oversee processes for tracking and monitoring
monograph production against the approved plan. o Generate regular
reports and dashboards to provide leadership with visibility into
monograph development progress, challenges, and trends. o Develop
performance metrics and key indicators to assess the efficiency of
the monograph development pipeline. Case Management & Issue
Resolution: o Collaborate with Software Development Team to rapidly
resolve case issues escalated by Program Unit Teams that impact
adhere to production plan. o Support the effective prioritization
of enhancement requests for Case Management System o Drive/Support
Case Management System enhancement to improve efficiency and
quality of monograph production. Stakeholder Engagement & Process
Improvement: o Act as the primary liaison between Program Unit
Teams, Publication Team, Finance, and Executive stakeholders to
ensure transparency in monograph production. o Identify
opportunities for process improvement and recommend strategies to
enhance efficiency, quality, and effectiveness in monograph
development o Support training efforts and develop resources to
enhance stakeholder understanding of monograph planning and case
management processes. Who is USP Looking For? The successful
candidate will have a demonstrated understanding of our mission,
commitment to excellence through inclusive and equitable behaviors
and practices, ability to quickly build credibility with
stakeholders, along with the following competencies and experience:
Education: Bachelors degree required, preferably in life sciences,
public health, or a related field. Experience: Minimum of 5-7 years
of experience in program management, scientific operations, or
manufacturing operations. Proven experience applying Lean
methodologies (e.g., tiered accountability, value stream mapping,
problem-solving frameworks) in a scientific / transactional
setting. Strong track record of developing and executing production
plans, tracking performance metrics, and driving process
improvements. Skills & Competencies: Strong project management
skills, including experience with production planning, issue
tracking, and process improvement. Expertise in Lean tools and
principles (e.g., A3 problem-solving, 5 Whys, Kaizen, PDCA cycles).
Excellent analytical and data interpretation skills to track
performance and recommend improvements. Strong interpersonal and
communication skills to engage cross-functional teams and external
stakeholders. Proficiency in project tracking software. Proficiency
in case management system is preferred. Ability to manage multiple
priorities in a fast-paced, mission-driven environment. Additional
Desired Preferences Desired preferences are to showcase any
additional preferred levels of expertise to perform the role.
Reminder: any items listed in this section are not requirements nor
disqualifies for candidate consideration. Supervisory
Responsibilities No, this is an individual contributor role.
Benefits USP provides the benefits to protect yourself and your
family today and tomorrow. From company-paid time off and
comprehensive healthcare options to retirement savings, you can
have peace of mind that your personal and financial well-being is
protected. Compensation Base Salary Range: USD $83,500.00 -
$106,250.00 annually. Target Annual Bonus: % Varies based on level
of role. Individual compensation packages are based on various
factors unique to each candidates skill set, experience,
qualifications, equity, and other job-related reasons. Note: USP
does not accept unsolicited resumes from 3rd party recruitment
agencies and is not responsible for fees from recruiters or other
agencies except under specific written agreement with USP. Equal
Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights
(https://www.eeoc.gov/poster) notice from the Department of Labor.
Job Category Project Management Job Type Full-Time
Keywords: , Arlington , Case Management Program Manager, Science, Research & Development , Rockville, Virginia