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Operation Control Agent

Company: Close Up Foundation
Location: Arlington
Posted on: February 12, 2024

Job Description:

Company Overview - Close Up's mission is to?inform, inspire, and empower young people to exercise the rights and accept the responsibilities of citizens in a democracy.?As a nonprofit, nonpartisan leader in civic education since 1971, we believe a strong democracy requires active and informed participation by all citizens. Therefore, we seek to reach participants of every race, creed, geographical community, socioeconomic level, and academic standing. Position Overview - The operation control agent is responsible for weekend office coverage for Close Up participants traveling to/from program throughout the fiscal year. Essential Duties & Responsibilities include the following:Providing office support to all transportation team members in the field.Making re-accommodations for emergency transportation issues, rebooking canceled participants, securing vehicles for ground transportation, and making staff assignments at the airport.Phone coverage for customer questions and/or travel emergencies.Interacting with other departments and Close Up employees to ensure open lines of communication throughout the weekend if issues come up. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities.Education and/or Experience: Knowledge of the airline and hospitality industry. Two years of experience with a background in customer service.Language Skills: The ability to read and interpret weekly bus orders, spreadsheets, and email correspondence. The ability to communicate effectively on the phone with customers, Close Up managers, and coworkers.Reasoning Ability: The ability to solve problems in a timely manner using great verbal communication skills. Good judgment and prior work experience/knowledge in the industry to effectively resolve issues that would be cost effective to the Foundation. If you are excited about the prospect of becoming a part of Close Up, a nonprofit that has impacted more than one million students and teachers over 50 years, we welcome you to apply! No phone calls or recruiters, please. Close Up Foundation is an Equal Opportunity Employer. Compensation details: 21-21 Hourly WagePIa914ee6d3c1f-25660-33571558

Keywords: Close Up Foundation, Arlington , Operation Control Agent, Sales , Arlington, Virginia

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