Guest Service Agent

Company: Remington
Location: Arlington
Posted on: May 28, 2023

Job Description:

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.Location Description
  
  4610 Fairfax Drive, Arlington, Virginia 22203
  
  The Holiday Inn Arlington at Ballston hotel is located in the vibrant urban neighborhood of Ballston, near all of the popular DC area attractions, and only three blocks from the Metro. During your stay, enjoy our 100% non-smoking hotel with comfortable rooms, with 32-inch TVs, Kuerig coffee makers, and refrigerator. You'll love our amenities including free high-speed Internet access, area shuttle, 5,000 square feet of meeting space, 24 hour Fitness Center, seasonal outdoor pool and Silver Leaf Restaurant.
  
  Requirements
  
  What we are looking for
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Keywords: Remington, Arlington , Guest Service Agent, Sales , Arlington, Virginia