Front Desk Agent
Company: Donohoe Hospitality Services
Location: Arlington
Posted on: May 24, 2023
|
|
Job Description:
Residence Inn Arlington Courthouse is always looking for the
most qualified and experienced professionals in the industry. We
invite you to view our current career opportunities and apply.
Position Summary:
Front desk agents assist with all aspects of guest services and
present a positive impression of the hotel. They make room
reservations, provide information and services to guests and
receive payment for services.
Essential Functions:
1. Check guests in and out of the hotel according to hotel and/or
brand standards.
2. Inform guests about the hotel's facilities, policies and
procedures. Provide tourist information to guests.
3. Handle hotel phone system. Transfer calls to appropriate
departments/guests. Accurately take messages for guests.
4. Take, modify and cancel guestroom reservations.
5. Deal with inquiries, requests and complaints from guests.
Coordinate with other departments to fulfill guest special
requests.
6. Perform cashier duties, cash traveler's' checks. Post phone
charges and other miscellaneous charges to guest accounts.
7. Notify housekeeping and maintenance of any reported problems
with guestrooms or grounds.
8. Follow in-house procedures to help ensure the security of guests
and employees. Know hotel emergency procedures.
9. Maintain cleanliness of the Front Office area.
Additional Responsibilities:
- The hotel operates 7 days a week, 24 hours a day. Department
schedules must accommodate fluctuating business demands and
employees may be asked to work shifts other than those they prefer
or normally work.
- Employees are required to adhere to all work rules, procedures
and policies established by the hotel, including, but not limited
to, those contained in the employee handbook.
Skills and Abilities:
- Good communication and interpersonal skills.
- Ability to stand for extended periods of time.
- Ability to work in a fast-paced environment.
- Ability to maintain control and composure in difficult situations
and exhibit good judgment.
Keywords: Donohoe Hospitality Services, Arlington , Front Desk Agent, Sales , Arlington, Virginia
Click
here to apply!
|