Front Desk Agent
Company: Le Meridien Arlington
Posted on: June 19, 2022
Le M--ridien Arlington, located in one of the Top Destinations in
the Washington, D.C. region, includes a quick walk to Georgetown
shopping, dining, and entertainment! It is the ideal urban
environment with plenty of activities, cultural programming, and a
Assist guests with arrival and departure from hotel, while
providing positive guests experiences.
- Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.
- Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and
heavy hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
In the urban village of Rosslyn, Le M--ridien Arlington is
centrally located among top destinations in the Washington, D.C.
region. This stylish boutique hotel is also close to numerous
restaurants, shopping options, and corporate offices. Amuse boasts
innovative Italian cuisine as well as an inviting terrace with
close views of the Potomac River. Meanwhile, Amuse Bar is a
sophisticated setting for lounging and enjoying signature cocktails
and renowned wines. Our 154 engaging guest rooms and suites provide
ample space for business, leisure, or an intersection of the two.
Le Meridien Arlington inspires its artists to savor the culture and
enjoy the offerings of its local area. Together with competitive
benefits programs to include the tuition reimbursement program and
employee assistance program, creative and health initiatives, our
artists collaborate together to cultivate and make new experiences
come to life.We value U.S. military experience and invite all
qualified military candidates to apply.
Keywords: Le Meridien Arlington, Arlington , Front Desk Agent, Sales , Arlington, Virginia
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