Front Desk Agent - Homewood Suites Arlington- $600 Sign-On Bonus!
Company: HOMEWOOD SUITES ARLINGTON
Location: Arlington
Posted on: May 14, 2022
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Job Description:
B. F. Saul Company Hospitality Group is the hospitality
subsidiary of the largest, private real estate and banking concern
located in the Washington, D.C. area. Utilizing time proven
investment principles, quality operations, focused management, and
a true commitment to our team members, the organization has built a
positive history of success that spans over 125+ years.
The Hospitality Group operates a portfolio of business class hotels
that are branded under agreements with Intercontinental Hotel
Groups, Marriott International, Leading Hotels of the World, Best
Western Hotels & Resorts and Hilton Hotels & Resorts. The
properties are fully owned by the B. F. Saul Organization, and we
employ a team of nearly 1,400 enthusiastic hospitality
professionals!
This position is responsible for anticipating guest needs,
exceeding expectations and implementing creative solutions to
provide exceptional service. This position is responsible for
processing check-ins/outs, and assisting guests with reservations
and requests in a friendly, professional and timely manner, while
following B. F. Saul Company Hospitality Group high standards of
quality to ensure guest satisfaction.
NOW OFFERING A $600 SIGNING BONUS!! You will receive $200 after 45
days of service, $200 after 90 days of service, and $200 after 180
days of service.
Responsibilities:
- Guest Service: Anticipates and responds to guests in a friendly
and positive manner. Responsible for providing the highest level of
service. Process check-ins and check-outs, verify billing, create
reservations, and process special requests. Assists guests by
having knowledge of hotel property, local attractions, and hours of
operation of hotel outlets and services. Works as a team player in
meeting guests needs, and actively contributes to the efforts of
other departments when necessary. Understands and follows B. F.
Saul Company Hospitality Group guest service recovery program.
- Financial Results and Cost Control: Follows proper selling
techniques and ensures strategies are utilized to maximize room
revenues. Monitors room availability, follows restrictions, and all
booking policies and procedures. Drives sales and maximizes revenue
by up-selling rooms and amenities. B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
- Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. Adheres to B. F.
Saul Company Hospitality Group general work rules and department
procedures. Attends all required department and hotel meetings.
- Safety/Risk Management: Maintains a clean and safe work area in
compliance with B. F. Saul Company Hospitality Group, brand, local,
state and federal regulations. Follows all B. F. Saul Company
Hospitality Group procedures for guest/team member incidents.
Knowledgeable of hotel emergency procedures.Required Skills and
Experience:
- High school diploma or GED required.
- 1+ years prior guest service experience required preferably in a
hospitality setting. Excellent verbal communication skills needed.
Attention to detail, customer focused and the ability to perform
job duties in a fast paced environment.
- Ability to lift, push and pull up to 75 pounds on an occasional
basis. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
professionals.
Equal Opportunity Employer/Veterans/Disabled
PI173557409
Keywords: HOMEWOOD SUITES ARLINGTON, Arlington , Front Desk Agent - Homewood Suites Arlington- $600 Sign-On Bonus!, Sales , Arlington, Virginia
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