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Front Desk Agent

Company: Hyatt
Location: Arlington
Posted on: November 22, 2021

Job Description:

We are currently seeking an enthusiastic Front Desk Agent at our Hyatt Centric located in Arlington Virginia. BASIC FUNCTIONThe Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school graduate or equivalent. Two years of college education preferred. Two years' experience in a service industry, preferably in the hospitality industry. Excellent oral and communication skills. Pleasant telephone demeanor. ESSENTIAL FUNCTIONS/RESPONSIBILITIES Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Resort policies. Maintain house bank. Communicate all pertinent information to the Front Office Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards. MARGINAL FUNCTIONS Cross training in PBX, concierge, and bell podium coverage. Assist other departments as needed. ENVIRONMENTOffice setting, with overhead lighting and comfortable ventilation. Constant guest contact.This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Keywords: Hyatt, Arlington , Front Desk Agent, Sales , Arlington, Virginia

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