Technology Support Analyst II (Mon-Fri, 8:30am - 5pm ET)
Company: Kirkland & Ellis, LLP
Location: Washington
Posted on: April 22, 2024
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Job Description:
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About Kirkland & Ellis At Kirkland & Ellis, we are united in our
ambition and drive to move forward. We share core values that help
us achieve excellence: collaboration, talent empowerment, service,
inclusion, respect and gratitude. Our people are our greatest
asset, and we invest in the brightest talent and encourage a
diversity of perspectives and strengths to create dynamic teams
that operate at the pinnacle of their field. Our talented
professionals show up every day knowing they will engage in
meaningful work, continuous learning and professional
development.
As one of the world's leading law firms, we serve a broad range of
clients with market-leading practices in private equity, M&A
and other complex corporate transactions; investment fund formation
and management; restructurings; high-stakes litigation and trials;
and government, regulatory and internal investigations. We handle
the most complicated and sophisticated legal matters because we
don't just meet industry standards, we create them. We bring
innovation and entrepreneurialism to every engagement and, as a
result, have long-standing client relationships with leading global
corporations and financial sponsors. With 6,500 employees
(including 3,500+ lawyers) operating from 19 offices across the
United States, Europe and Asia, we are one of the largest law firms
in the world and a top financial performer.Essential Job Functions
The Technology Support Analyst II is responsible for day-to-day
support of PC hardware and software. This includes installing,
diagnosing, repairing, maintaining, and upgrading of personal
computers and related systems. The candidate must have strong
analytical skills and the ability to operate in extreme
high-pressure situations, successfully handle multiple priorities
and possess a high level of discipline while remaining flexible.
The candidate should also be able to work independently when
working remote when required. The individual may also be supporting
remote trial setups and support. The individual may also be asked
to assist the Global IT Service Desk by providing phone support to
our customers if needed. In addition to demonstrating considerable
experience in the areas of responsibility listed above, the
successful candidate will demonstrate expertise in providing
prompt, professional and courteous services on all customer
requests, problems, and queries. The candidate must have excellent
oral and written communication skills, must show strong
interpersonal and customer service skills, and will have the
ability to be process-oriented yet flexible. The candidate must be
able to interact with individuals in all levels of the Firm's
business. He or she must be able to work well with other technical
teams to provide troubleshooting steps to aid in resolution of
desktop computing issues. The candidate will assist with conference
technology setup and support.This role requires participation in
firm wide maintenance window with occasional overtime on weekdays
and weekends, especially during technology rollouts. This position
requires the individual to be in the office 100% of the
time.Essential Functions: (This list is not exhaustive and may be
supplemented and changed as necessary.)
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Keywords: Kirkland & Ellis, LLP, Arlington , Technology Support Analyst II (Mon-Fri, 8:30am - 5pm ET), Professions , Washington, Virginia
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