Tier 1-2 IT Support Analyst
Company: Ginas Tech Jobs
Location: Centreville
Posted on: March 16, 2023
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Job Description:
Company DescriptionJob DescriptionTier 1-2 IT Support AnalystWe
are seeking a qualified Tier 1-2 IT Support Analyst professional
with 1-3 years of Helpdesk Technician experience. You will be
interacting with clients to solve their IT problems and issues and
work with a team of energetic people. This client's remote work,
conducted from the business office, requires communication with
clients, so excellent communication skills are required. Previous
experience in a similar client relationship is needed. Our clients
will depend on your "cool and calm" demeanor, mixed with a wide
range of knowledge in all aspects of technology, and this is a
critical requirement. You must be willing to commute to
Centreville, VA in a hybrid schedule model.Tier 1-2 IT Support
Analyst Responsibilities:- Support clients with technical issues
involving Microsoft's core business applications, Cloud offerings,
and virtual environments.- Remote troubleshooting workstations,
networks, and servers.- Manage and support disaster recovery and
business continuity solutions.- Technical support of networking
equipment: WAN and LAN connectivity, routers, firewalls, and
security.- Remote access solution implementation and support: VPN,
Terminal Services, and Citrix.- Maintain and documentation for
hardware, applications, and SOPs.- Communication with clients to
keep them informed of incident progress or notification of
impending changes or agreed outages.- Enjoy working in a team
environment and communicate effectively.QualificationsTier 1-2 IT
Support Analyst Qualifications:- Associates/Bachelor's Degree in IT
or related field.- 1-3 years of Remote Support experience.-
Knowledge of the full stack of Microsoft desktop and server
applications.- Need experience with Office 365, Active Director,
DNS, and DHCP.- Experience with Mac devices.- IT Certifications:
Microsoft MCP or CompTIA A+.- Knowledge of applications like AEC
field such as AutoCAD and Revit.- Technical Awareness: able to
match resources to technical issues.- Diagnosis skills of technical
issues.- Excellent interpersonal skills, enjoy working with people,
excellent telephone skills, active listener and customer care.-
Managed Services Provider (MSP) experience is a plus.- Experience
with ConnectWise is a plus.Keywords: Centreville VA Jobs, Tier 1-2
IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active
Directory, DNS, DHCP, Azure, Mac Devices, AutoCAD, Revit, LAN, WAN,
Network, Networking, Support, Technician, MSP, Managed Services
Provider, ConnectWise, Virginia Recruiters, Information Technology
Jobs, IT Jobs, Virginia RecruitingLooking to hire a Tier 1-2 IT
Support Analyst in Centreville, VA or in other cities? Our IT
recruiting agencies and staffing companies can help.We help
companies that are looking to hire Tier 1-2 IT Support Analysts for
jobs in Centreville, Virginia and in other cities too. Please
contact our IT recruiting agencies and IT staffing companies
today!Additional InformationPlease check out all of our jobs at
www.ginastechjobs.com.
Keywords: Ginas Tech Jobs, Arlington , Tier 1-2 IT Support Analyst, Professions , Centreville, Virginia
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