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Transit Service Analyst

Company: Arlington County, VA
Location: Arlington
Posted on: January 24, 2023

Job Description:

Position Information

The Department of Environmental Services (DES) is seeking a Transit Service Analyst within the Transit Service Development, Planning, and Operations section of the Transit Bureau. The Transit Bureau oversees Capital, Planning, and Operations of the County's Transit Network. The capital program is responsible for developing new or improved transit facilities including new Metrorail station entrances, bus maintenance and operational facilities, transitways and bus stops. The Service Development, Planning, and Operations team is responsible for development, planning, scheduling, delivery, and operations management oversight of the County's local bus service, Arlington Transit as well as the local paratransit service, STAR.

The Transit Service Analyst analyzes bus services and tracks performance measures, concerns, and comments to assist Transit Service Planners in delivering service plans and recommendations. This analyst assists in the development of plans for coordinating the County's transit services into a comprehensive supportive transportation system for the region and will support efforts in planning, advancing, and monitoring new bus and paratransit initiatives; including pilot and demonstration projects and zero emission fleet technologies performance. In addition, this position will support activities associated with the implementation of the Arlington Transit Strategic Plan.

Specific duties include:

* Supports the Transit Bureau in coordination and collaboration activities with internal County staff, external County-sponsored agencies, Regional Transit agencies and providers, passengers, and consultants;
* Prepares maps and information to support bus service plans for service changes including both temporary and long-term changes;
* Prepares maps and information to support public outreach, as well as assist with public outreach activities, Transit Service Development and Delivery initiatives, programs, and projects;
* Maintains transit service files online to ensure that upcoming and current information is available for service plans, route descriptions, temporary service plans, and safety reviews;
* Analyzes and prepares supporting documentation to help resolve concerns and issues raised by Transit Bureau staff and responds to inquiries made of Transit Bureau staff;
* Performs analysis of ridership data and comments from the public, operations staff, and field observations to help influence and support recommendations for improving the efficiency and effectiveness of bus service, as well as provisions for temporary bus services;
* Serves as, or substitutes as a project or task coordinator on applicable projects as assigned; and
* Substitutes for Transit Service Development Planners in their absence.

The successful candidate will:

* Be knowledgeable about the geographic region for the Washington Metropolitan area and on bus operations planning and scheduling practices or other transportation scheduling practices;
* Have strong analytical, problem-solving, communication and organizational skills;
* Have demonstrated experience using Microsoft Excel for data analysis, designing data visualizations, and learning new analytic software;
* Have demonstrated ability to organize priorities, manage workload and collaborate effectively with colleagues and leaders in both transit and technical fields, as well as consultants and external stakeholders.

Selection Criteria


* Bachelor's degree in Transportation, Logistics, Business Management, Urban Planning, or related field; and
* Two (2) years of experience in urban transit analysis including service analysis, route planning and scheduling.

Substitution: Additional directly related qualifying experience may be substituted for the education requirement on a year-for-year basis.

Desirable: Preference may be given to candidates with a Master's Degree in related field or experience in one or more of the following:

* Familiarity with transit planning principals;
* Performing data analysis;
* Using Microsoft Office Suite;
* Developing and delivering presentations; and
* Map making skills using GIS software.

Special Requirements

A pre-employment criminal records check will be conducted, which may include the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information. Final candidates may be asked to provide certified official transcripts.

The applicant must possess, or obtain by time of appointment, a valid license. The applicant must authorize Arlington County to obtain, or the applicant must provide a copy of the applicant's official driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

Covid-19 Vaccination: Arlington County Government is committed to the health, safety, and wellness for all staff. In support of that commitment, all current and newly hired employees are required to provide proof of Covid-19 vaccination. For those qualified employees with a disability or sincerely held religious belief which prohibits them from receiving a vaccine, you will be able to contact the Office of Human Rights to request a reasonable accommodation. Adherence to this policy is a condition of employment.

Additional Information

Work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m., with some flexibility.

The official title of this position is Management Analyst.

As an Employer of Choice, Arlington County offers a generous benefits package. For more information on Arlington's family friendly benefits, click here.

Your responses to the Supplemental Questionnaire are considered part of the selection process. Do not give "see resume" as a response to questions. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments

All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave: Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance: Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance: A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement: The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:

Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:

Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:

Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:

Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


What is the Highest level of education you have completed?

* High School/GED
* Associate Degree
* Bachelor's Degree
* Master's Degree (or above)


Please indicate the amount of experience you have in urban transit analysis work including service analysis, route planning and scheduling.

* None
* Less than 6 months
* 6 to less than 12 months
* 1 but less than 2 years
* 2 years or more


Do you have any of the following experience (please check all that apply);

* Bus operations planning and scheduling practices, or other transportation scheduling practices
* Familiarity with transit planning principals
* Analyzing Data
* Evaluating Organizational Needs
* Using Data Systems
* Developing and delivering presentations
* Developing Reports from Complex Data Sources
* Map making using GIS software
* Utilizing Microsoft Office Suite
* None of the above


Please describe your experience analyzing data to evaluate organizational needs? If not applicable, put N/A


Please describe your experience using MS Excel and/or other analytic tools? If not applicable, put N/A.

Required Question

Agency Arlington County

Address 2100 Clarendon Blvd, Suite 511

Arlington, Virginia, 22201

Phone 703-228-3500


Keywords: Arlington County, VA, Arlington , Transit Service Analyst, Professions , Arlington, Virginia

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