Operations Support Analyst (First Shift)
Company: Airlines Reporting Corporation
Location: Arlington
Posted on: January 24, 2023
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Job Description:
Location: US-VA-Arlington - US-KY-Louisville - US-FL-Tampa -
USJob ID: 2022-2233# of Openings: 1Category: TechnologyAbout The
Role:** ARC requires all employees to be vaccinated against
COVID-19. We will consider medical and religious accommodations as
required by law **ARC is hiring an Operations Support Analyst to
join the team that ensures all data center processes run smoothly
and on schedule according to service level agreements. You will
function with little or no direct supervision and provide
occasional shift leadership in the absence of the data center
lead.What You'll Get to Do:Perform production migrations, resolve
production abends, monitor/maintain scheduling software across
multiple platforms, and monitor/troubleshoot batch processing to
ensure production deadlines are met.Create, update, and delete
multiple types of customer transmissions; such as carrier
accounting, flight data, ATPCO, DDS.Maintain weekly Credit Card
Billing file updates for carrier subscriptions and delivery
methods.Escalate production failures to appropriate support
personnel, implement appropriate course of action as established
and recorded within the documentation library, and document using
Service Now incident reporting software.Serve on various technical
teams/committees. Designated employees serve as Service Now
Administrators. You'll Bring These Qualifications:High school
diploma or equivalent required2+ years employment; computer science
field preferredPrevious data center experience or college-related
technical trainingExcellent written and oral communication
skillsKnowledge of MS Office tools is requiredKnowledge of
TSO/ISPF, SFTP, JES2, MVS commands, REXX, What's Up Gold (WUG) is
required.In-depth knowledge of enterprise scheduling tool for
mainframe and cross-platform jobs is requiredAbility to adapt to
changing circumstances such as a last-minute work schedule change
or shifting processing prioritiesExcellent customer service
skillsWorks holidays and weekends as required24/7/365 Data Center,
with shift work. Eligible for shift differential (2nd and 3rd
shift) What We Can Offer You:Joining ARC means joining a team that
is motivated, diverse, creative, collaborative and
solutions-oriented. We think big, embrace challenges, and explore
new ideas to lead the way for the travel industry.Our employees
value the hands-on learning and professional development
opportunities that allow them to expand their skills and grow their
career in new, dynamic ways.ARC offers WorkFlex. WorkFlex is ARC's
new work model, allowing employees in eligible roles to work
virtually without set days in the office. ARC employees can work
from the office, at home or any combination of the two. There will
be times when it is important to gather in-person and WorkFlex
employees will be expected to come into the office or another
location, when needed.We offer a highly competitive, comprehensive
benefits package so you can worry less and focus on what truly
matters.By joining ARC, you will partner with top minds in the
industry as we use data and technology to innovate how the world
travels.EOE M/F/D/V Females and Minorities Encouraged to
ApplyPM21PI200718805
Keywords: Airlines Reporting Corporation, Arlington , Operations Support Analyst (First Shift), Professions , Arlington, Virginia
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