Salesforce Operations Analyst/Salesforce Administrator
Company: Airlines Reporting Corporation
Location: Arlington
Posted on: January 24, 2023
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Job Description:
Location: US-VA-Arlington - US-KY-Louisville - US-FL-Tampa -
USJob ID: 2022-2229# of Openings: 1Category: Customer Experience,
Account Management & SalesAbout The Role:** ARC requires all
employees to be vaccinated against COVID-19. We will consider
medical and religious accommodations as required by law **ARC is
hiring a Salesforce Operations Analyst to perform the day-to-day
configuration, support, maintenance, and improvement of ARC
Salesforce platform orgs, including day-to-day support (e.g.,
managing and supporting users, maintaining workflows, ad hoc
reporting requests) to ARC's 250+ Salesforce users. In this role,
you will contribute to strategic organizational projects by
proactively ideating solutions, building automations, and more.
Additionally, you will assist in daily operations and support
functions including case management intake and resolution and
provide support to the full Salesforce team. You will collaborate
with business stakeholders to identify enhancements and new
capabilities to meet their business needs within the platform and
assist end-users with error troubleshooting and support. You will
be expected to stay current on all changes in upcoming Salesforce
releases and existing integrated applications and provide
recommendations and pre-release plans as necessary and test prior
to any of the 3 Salesforce releases each year. You will have the
opportuniity work with developers, other analysts, front line
support staff, end users, solution architects and Business product
owners and work to gather detailed requests for improvements or
changes to the system and implement these changes as appropriate.
Working with the development team on the overall ARC Salesforce
initiative, you will take an active role handling some Product
Owner responsibilities. You will assist the team with user story
creation in Jira along with regression testing and creation of test
cases for enhancements/changes and coordination of testing with
business users and be charged with designing and configuring
security/sharing rules, permission sets, permission set groups,
field level security, record level security, roles, and profiles.
Additionally, you will maintain, enhance, and create Salesforce
workflows, flows, process builders, approval processes, reports,
dashboards, email templates and other configurations and perform
data prep, data imports, ad-hoc data requests, data integrity and
other tasks as needed to support the Salesforce Data Manager.What
You'll Get to Do:Provide global end user support to include system
configuration, report and dashboard creation, maintenance of user
roles and profiles, security/access settings to include sharing
rules, license management, data management/integrity and release
management.Work collaboratively on a SCRUM team to
manage/prioritize requests and support backlogs. Jira story
creation, as needed.Assist with creation of documentation of
processes, policies, application configurations and continual
modifications and help related materials.Work with cross-functional
stakeholders to clarify requirements, demo changes, and answer
questions about system and improvements.Assist in training of new
users and grow the Salesforce.com skill set across the
organization.Keep up to date with Salesforce releases, features,
and best practices. Make recommendations to management regarding
implementation as appropriate. You'll Bring These
Qualifications:Bachelor's degree; equivalent work experience
consideredCertified Salesforce Administrator and 1+ years of
experience working with Salesforce Sales/Service clouds with an
understanding of the capabilities and constraints of the
platformStrong Salesforce interest and ability to quickly master
new technology.Basic understanding of the Salesforce platform, with
the ability to build reports/dashboards, manage user profiles and
licenses, and own basic configuration requestsStrong understanding
of Salesforce best practices and functionality preferredExcellent
written and verbal communication skillsWorking closely with QA to
perform acceptance testing of new featuresDemonstrated creativity
balanced with practicality to meet business objectives and team
needsAbility to balance business needs with IT capabilities What We
Can Offer You:Joining ARC means joining a team that is motivated,
diverse, creative, collaborative and solutions-oriented. We think
big, embrace challenges, and explore new ideas to lead the way for
the travel industry.Our employees value the hands-on learning and
professional development opportunities that allow them to expand
their skills and grow their career in new, dynamic ways.ARC offers
WorkFlex. WorkFlex is ARC's new work model, allowing employees in
eligible roles to work virtually without set days in the office.
ARC employees can work from the office, at home or any combination
of the two. There will be times when it is important to gather
in-person and WorkFlex employees will be expected to come into the
office or another location, when needed.We offer a highly
competitive, comprehensive benefits package so you can worry less
and focus on what truly matters.By joining ARC, you will partner
with top minds in the industry as we use data and technology to
innovate how the world travels.EOE M/F/D/V Females and Minorities
Encouraged to ApplyPM21PI200718796
Keywords: Airlines Reporting Corporation, Arlington , Salesforce Operations Analyst/Salesforce Administrator, Professions , Arlington, Virginia
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