Operations Support Analyst (First Shift)

Company: Airlines Reporting Corporation
Location: Arlington
Posted on: January 22, 2023

Job Description:

Location: US-VA-Arlington - US-KY-Louisville - US-FL-Tampa - US
Job ID: 2022-2233
# of Openings: 1
Category: Technology


About The Role:

** ARC requires all employees to be vaccinated against COVID-19.

We will consider medical and religious accommodations as required by law **

ARC is hiring an Operations Support Analyst to join the team that ensures all data center processes run smoothly and on schedule according to service level agreements. You will function with little or no direct supervision and provide occasional shift leadership in the absence of the data center lead.

What You'll Get to Do:

• Perform production migrations, resolve production abends, monitor/maintain scheduling software across multiple platforms, and monitor/troubleshoot batch processing to ensure production deadlines are met.
• Create, update, and delete multiple types of customer transmissions; such as carrier accounting, flight data, ATPCO, DDS.
• Maintain weekly Credit Card Billing file updates for carrier subscriptions and delivery methods.
• Escalate production failures to appropriate support personnel, implement appropriate course of action as established and recorded within the documentation library, and document using Service Now incident reporting software.
• Serve on various technical teams/committees. Designated employees serve as Service Now Administrators.
  
  You'll Bring These Qualifications:
  
  
  • High school diploma or equivalent required
  • 2+ years employment; computer science field preferred
  • Previous data center experience or college-related technical training
  • Excellent written and oral communication skills
  • Knowledge of MS Office tools is required
  • Knowledge of TSO/ISPF, SFTP, JES2, MVS commands, REXX, What's Up Gold (WUG) is required.
  • In-depth knowledge of enterprise scheduling tool for mainframe and cross-platform jobs is required
  • Ability to adapt to changing circumstances such as a last-minute work schedule change or shifting processing priorities
  • Excellent customer service skills
  • Works holidays and weekends as required
  • 24/7/365 Data Center, with shift work. Eligible for shift differential (2nd and 3rd shift)
    
    What We Can Offer You:
    
    
    • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
    • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
    • ARC offers WorkFlex. WorkFlex is ARC's new work model, allowing employees in eligible roles to work virtually without set days in the office. ARC employees can work from the office, at home or any combination of the two. There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
    • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
    • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.
      EOE M/F/D/V Females and Minorities Encouraged to Apply
      
      PM21
      
      
      
      
      
      
      PI200715994

Keywords: Airlines Reporting Corporation, Arlington , Operations Support Analyst (First Shift), Professions , Arlington, Virginia