Salesforce Operations Analyst/Salesforce Administrator
Company: Airlines Reporting Corporation
Location: Arlington
Posted on: January 19, 2023
|
|
Job Description:
Location: US-VA-Arlington - US-KY-Louisville - US-FL-Tampa -
US
Job ID: 2022-2229
# of Openings: 1
Category: Customer Experience, Account Management & Sales
About The Role:
** ARC requires all employees to be vaccinated against
COVID-19.
We will consider medical and religious accommodations as required
by law **
ARC is hiring a Salesforce Operations Analyst to perform the
day-to-day configuration, support, maintenance, and improvement of
ARC Salesforce platform orgs, including day-to-day support (e.g.,
managing and supporting users, maintaining workflows, ad hoc
reporting requests) to ARC's 250+ Salesforce users. In this role,
you will contribute to strategic organizational projects by
proactively ideating solutions, building automations, and more.
Additionally, you will assist in daily operations and support
functions including case management intake and resolution and
provide support to the full Salesforce team. You will collaborate
with business stakeholders to identify enhancements and new
capabilities to meet their business needs within the platform and
assist end-users with error troubleshooting and support. You will
be expected to stay current on all changes in upcoming Salesforce
releases and existing integrated applications and provide
recommendations and pre-release plans as necessary and test prior
to any of the 3 Salesforce releases each year. You will have the
opportuniity work with developers, other analysts, front line
support staff, end users, solution architects and Business product
owners and work to gather detailed requests for improvements or
changes to the system and implement these changes as appropriate.
Working with the development team on the overall ARC Salesforce
initiative, you will take an active role handling some Product
Owner responsibilities. You will assist the team with user story
creation in Jira along with regression testing and creation of test
cases for enhancements/changes and coordination of testing with
business users and be charged with designing and configuring
security/sharing rules, permission sets, permission set groups,
field level security, record level security, roles, and profiles.
Additionally, you will maintain, enhance, and create Salesforce
workflows, flows, process builders, approval processes, reports,
dashboards, email templates and other configurations and perform
data prep, data imports, ad-hoc data requests, data integrity and
other tasks as needed to support the Salesforce Data Manager.
What You'll Get to Do:
EOE M/F/D/V Females and Minorities Encouraged to Apply
PM21
PI200717293
Keywords: Airlines Reporting Corporation, Arlington , Salesforce Operations Analyst/Salesforce Administrator, Professions , Arlington, Virginia
Click
here to apply!
|