Salesforce Operations Analyst/Salesforce Administrator

Company: Airlines Reporting Corporation
Location: Arlington
Posted on: January 19, 2023

Job Description:

Location: US-VA-Arlington - US-KY-Louisville - US-FL-Tampa - US
Job ID: 2022-2229
# of Openings: 1
Category: Customer Experience, Account Management & Sales

About The Role:

** ARC requires all employees to be vaccinated against COVID-19.

We will consider medical and religious accommodations as required by law **

ARC is hiring a Salesforce Operations Analyst to perform the day-to-day configuration, support, maintenance, and improvement of ARC Salesforce platform orgs, including day-to-day support (e.g., managing and supporting users, maintaining workflows, ad hoc reporting requests) to ARC's 250+ Salesforce users. In this role, you will contribute to strategic organizational projects by proactively ideating solutions, building automations, and more. Additionally, you will assist in daily operations and support functions including case management intake and resolution and provide support to the full Salesforce team. You will collaborate with business stakeholders to identify enhancements and new capabilities to meet their business needs within the platform and assist end-users with error troubleshooting and support. You will be expected to stay current on all changes in upcoming Salesforce releases and existing integrated applications and provide recommendations and pre-release plans as necessary and test prior to any of the 3 Salesforce releases each year. You will have the opportuniity work with developers, other analysts, front line support staff, end users, solution architects and Business product owners and work to gather detailed requests for improvements or changes to the system and implement these changes as appropriate. Working with the development team on the overall ARC Salesforce initiative, you will take an active role handling some Product Owner responsibilities. You will assist the team with user story creation in Jira along with regression testing and creation of test cases for enhancements/changes and coordination of testing with business users and be charged with designing and configuring security/sharing rules, permission sets, permission set groups, field level security, record level security, roles, and profiles. Additionally, you will maintain, enhance, and create Salesforce workflows, flows, process builders, approval processes, reports, dashboards, email templates and other configurations and perform data prep, data imports, ad-hoc data requests, data integrity and other tasks as needed to support the Salesforce Data Manager.

What You'll Get to Do:

• Provide global end user support to include system configuration, report and dashboard creation, maintenance of user roles and profiles, security/access settings to include sharing rules, license management, data management/integrity and release management.
• Work collaboratively on a SCRUM team to manage/prioritize requests and support backlogs. Jira story creation, as needed.
• Assist with creation of documentation of processes, policies, application configurations and continual modifications and help related materials.
• Work with cross-functional stakeholders to clarify requirements, demo changes, and answer questions about system and improvements.
• Assist in training of new users and grow the Salesforce.com skill set across the organization.
• Keep up to date with Salesforce releases, features, and best practices. Make recommendations to management regarding implementation as appropriate. You'll Bring These Qualifications:
  • Bachelor's degree; equivalent work experience considered
  • Certified Salesforce Administrator and 1+ years of experience working with Salesforce Sales/Service clouds with an understanding of the capabilities and constraints of the platform
  • Strong Salesforce interest and ability to quickly master new technology.
  • Basic understanding of the Salesforce platform, with the ability to build reports/dashboards, manage user profiles and licenses, and own basic configuration requests
  • Strong understanding of Salesforce best practices and functionality preferred
  • Excellent written and verbal communication skills
  • Working closely with QA to perform acceptance testing of new features
  • Demonstrated creativity balanced with practicality to meet business objectives and team needs
  • Ability to balance business needs with IT capabilities What We Can Offer You:
    • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
    • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
    • ARC offers WorkFlex. WorkFlex is ARC's new work model, allowing employees in eligible roles to work virtually without set days in the office. ARC employees can work from the office, at home or any combination of the two. There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
    • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
    • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.
      EOE M/F/D/V Females and Minorities Encouraged to Apply
      
      PM21
      
      PI200717293

Keywords: Airlines Reporting Corporation, Arlington , Salesforce Operations Analyst/Salesforce Administrator, Professions , Arlington, Virginia