Operations Support Analyst (First Shift)
Company: Airlines Reporting Corporation
Posted on: January 19, 2023
Location: US-VA-Arlington - US-KY-Louisville - US-FL-Tampa -
Job ID: 2022-2233
# of Openings: 1
About The Role:
** ARC requires all employees to be vaccinated against
We will consider medical and religious accommodations as required
by law **
ARC is hiring an Operations Support Analyst to join the team that
ensures all data center processes run smoothly and on schedule
according to service level agreements. You will function with
little or no direct supervision and provide occasional shift
leadership in the absence of the data center lead.
What You'll Get to Do:
Perform production migrations, resolve production abends,
monitor/maintain scheduling software across multiple platforms, and
monitor/troubleshoot batch processing to ensure production
deadlines are met.
Create, update, and delete multiple types of customer
transmissions; such as carrier accounting, flight data, ATPCO,
Maintain weekly Credit Card Billing file updates for carrier
subscriptions and delivery methods.
Escalate production failures to appropriate support personnel,
implement appropriate course of action as established and recorded
within the documentation library, and document using Service Now
incident reporting software.
Serve on various technical teams/committees. Designated employees
serve as Service Now Administrators.
You'll Bring These Qualifications:
High school diploma or equivalent required
2+ years employment; computer science field preferred
Previous data center experience or college-related technical
Excellent written and oral communication skills
Knowledge of MS Office tools is required
Knowledge of TSO/ISPF, SFTP, JES2, MVS commands, REXX, What's Up
Gold (WUG) is required.
In-depth knowledge of enterprise scheduling tool for mainframe and
cross-platform jobs is required
Ability to adapt to changing circumstances such as a last-minute
work schedule change or shifting processing priorities
Excellent customer service skills
Works holidays and weekends as required
24/7/365 Data Center, with shift work. Eligible for shift
differential (2nd and 3rd shift)
What We Can Offer You:
Joining ARC means joining a team that is motivated, diverse,
creative, collaborative and solutions-oriented. We think big,
embrace challenges, and explore new ideas to lead the way for the
Our employees value the hands-on learning and professional
development opportunities that allow them to expand their skills
and grow their career in new, dynamic ways.
ARC offers WorkFlex . WorkFlex is ARC's new work model, allowing
employees in eligible roles to work virtually without set days in
the office. ARC employees can work from the office, at home or any
combination of the two. There will be times when it is important to
gather in-person and WorkFlex employees will be expected to come
into the office or another location, when needed.
We offer a highly competitive, comprehensive benefits package so
you can worry less and focus on what truly matters.
By joining ARC, you will partner with top minds in the industry as
we use data and technology to innovate how the world travels.
EOE M/F/D/V Females and Minorities Encouraged to Apply
Keywords: Airlines Reporting Corporation, Arlington , Operations Support Analyst (First Shift), Professions , Arlington, Virginia
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