Desktop Technician (Onsite Service Technician-Level II)
Company: Datawiz
Location: Arlington
Posted on: June 20, 2022
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Job Description:
DescriptionDesktop Technician (Onsite Service Technician-Level
II)This position will support a Government agency that requires US
Citizenship. Location: Arlington, VA and Washington, DC
(On-Site)Datawiz Corporation, a minority-owned Virginia based
business incorporated in 1999. Datawiz is appraised at CMMI Level
III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz
also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011
certifications. With strong qualifications in Building, Securing
and Managing IT infrastructure for Public and Commercial Sectors.
Datawiz holds a strong position and reputation providing support to
various federal agencies to meet their small-business utilization
requirements with high caliber products and services offerings, for
their critical business processes. Through our proven project
management and cost engineering methodology services, we ensure
that our clients get maximum return on their investment by managing
systems to meet their current and future needs. Datawiz has a
current opening for a Desktop Technician (OST Level II) to support
one of our largest Government clients in Arlington, VA. For this
role, we are looking for someone who loves to solve problems and
passionate about technology. You will be working within a group of
desktop technicians (like minded individuals) from Level I-Level IV
and field engineers that are responsible for supporting all
hardware and software products used by the agency. You will be part
of the team, helping to troubleshoot problems and provide customers
solutions. Are you ready for the challenge? Duties and
Responsibilities: Act as a lead technician in the performance of
onsite Support activities. Perform complex installations and
Configurations of desktops, laptops, mobile devices, and associated
Peripherals and related Software. Lead teams in the performance of
onsite Updates, Configuration changes, or Software installations
Lead technical Support and setup during special events such as
conferences. Provide lead technical assistance to End Users. Liaise
with and Support Customer VIPs. Resolve escalated Service delivery
issues, including communicating Service delivery issues to the
appropriate internal stakeholders, and Support communications to
the field force from the business liaisons regarding Service
delivery issues.Minimum Requirements: BS/BA in Computer Science,
Information Technology, or an equivalent combination of education
or experience. Previous experience in service delivery and Network
hardware and software Configuration troubleshooting. Experience
with various desktop systems, operating systems, and diverse
technical environments. Excellent customer service orientation and
verbal communication skills. Experience Supporting Windows
Operating Systems, MAC Operating Systems, MS Office, VPN, local and
Network printing, and mobile device services such as ActiveSync.
Ability to install Software for and troubleshoot a wide range of
Applications. Experience in a financial services environment
preferred. Analytical thinking and problem-solving ability.
Experience and Knowledge of ServiceNow or BigFix This position
supports a federal government agency that requires US Citizenship
and Background Investigation. The candidate must be able to clear
the Background Investigation in order to commence work. Datawiz
offers the following Benefits: Medical Dental Vision Flexible
Spending Account Health Savings Account Life and AD Short-Term
Disability Long-Term Disability 401(k) Tuition Assistance Paid Time
Off
Keywords: Datawiz, Arlington , Desktop Technician (Onsite Service Technician-Level II), Professions , Arlington, Virginia
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