Sr. End User Technician with Security Clearance
Company: CACI
Location: Arlington
Posted on: May 13, 2022
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Job Description:
Sr. End User Technician Job Category: Information Technology
Time Type: Full time Minimum Clearance Required to Start: Top
Secret Employee Type: Regular Percentage of Travel Required: Up to
10% Type of Travel: Local What You'll Get to Do: Sr. End User
Support Technicians are responsible for providing IT support to
federal and contractor staff, requiring the highest level of
customer service and technical proficiency. The candidate is
responsible for delivering professional, high quality services
directly to the customer, providing both remote and in-person
support for new equipment installations and break/fix incidents.
Sr. EUS technicians support and troubleshoot a variety of
technologies (desktops, laptops, tablets, software, etc.) adhering
to service level agreements. This candidate will support
unclassified equipment, some of which is in classified space. More
About the Role: * Provides on-site technical support for hardware
(laptops, printers, tablets, mobile devices) and peripherals,
software (COTS, GOTS, Web), audiovisual display systems, and
wireless technologies.
* Schedules and coordinates customer desk-side support for the
installation of new software or to perform hardware or software
break/fix activities.
* Sets-up and configures new end user equipment including laptops,
mobiles devices, printers, copiers, VTC units, VoIP phones and
other peripherals.
* Documents all changes in ServiceNow ticketing system to ensure
all asset and configuration information is up to date.
* Reviews pending tickets daily, updating work details according to
DSS ticket management procedures.
* Investigates and resolves all connectivity issues related to IT
equipment.
* Performs daily checks with customers and their support staff.
* Actively participates in site specific project planning,
providing detailed requirements for facility IT equipment MACs.
* Provides end user equipment life cycle replacement support.
* Self-motivated and proactive - able to work independently and
identify opportunities and develop new ideas for efficiencies.
* Able to plan and prioritize workload to ensure objectives and
tickets are achieved on time. You'll Bring These Qualifications: *
Active Top Secret clearance required
* Ability to obtain a DHS Entrance on Duty (EOD)
* Bachelor's degree and 6 years of relevant experience or
equivalency (in absence of a BA, 6 years' experience can be
substituted for a total of 12 years experience or an AA + 8
years)
* Ability to perform in-depth troubleshooting skills on Windows
Operating Systems (Windows 10, 7 & Windows 2000), Microsoft Office
products, and various Internet browsers to include Internet
Explorer and Mozilla Firefox
* Experience with patch management software (e.g., SCCM)
* Experience installing, upgrading, and removing software
* Experience using ServiceNow service management software (or
similar tool) to track incidents and service requests through the
full lifecycle * Ability to learn new technologies quickly (MS
Operating Systems, Office Products, and DHS specified software)
* Advanced experience with Active Directory management &
administration
* Knowledgeable of Problem Management best practice and processes
These Qualifications Would be Nice to Have: * Project Management
Professional (PMP) or Agile (PMI-ACP or IAPM) Certified
* Certified ServiceNow Application Developer, Implementer, or
System Administrator certification is highly desired
* Experience with the ServiceNow Project & Portfolio Management
(PPM) application
* Experience supporting organization senior staff (e.g. VIPs) What
We Can Offer You: * We've been named a Best Place to Work by the
Washington Post
* Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives.
* We offer competitive benefits and learning and development
opportunities.
* We are mission-oriented and ever vigilant in aligning our
solutions with the nation's highest priorities.
* For over 55 years, the principles of CACI's unique,
character-based culture have been the driving force behind our
success. DHSHP Company Overview: At CACI, you will have the
opportunity to make an immediate impact by providing information
solutions and services in support of national security missions and
government transformation for Intelligence, Defense, and Federal
Civilian customers. CACI is an Equal Opportunity Employer -
Females/Minorities/Protected Veterans/Individuals with
Disabilities. As a federal contractor, CACI is subject to any
federal vaccine mandates or other customer vaccination
requirements. All new hires are required to report their
vaccination status.
Keywords: CACI, Arlington , Sr. End User Technician with Security Clearance, Professions , Arlington, Virginia
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