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Onsite Support Technician

Company: The Whitlock Group
Location: Arlington
Posted on: January 16, 2022

Job Description:

Job Summary

The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

* Technical Support for Executive meetings and live events
* Setup/breakdown of conference spaces to meet the customers event needs
* Perform preventative maintenance task to help maintain customer spaces
* Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
* Responsible for job site documentation as needed
* Ability to complete small integration/implementation jobs
* Perform support tasks in a timely and quality conscious manner
* Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
* Provide client training as needed
* Adhere to and understand local safety standards for all site duties
* Technical ability to provide remote support to users with IT/meeting technologies such as Zoom
* Setup and troubleshoot various audio/video systems.
* Travel to various job sites as required

Other duties assigned as needed

Skills and Abilities

* Effectively communicate with employees, customers and colleagues
* Ability to use hand and power tools in a safe and efficient manner
* Ability to work and think independently and ensuring to meet deadlines
* Basic computer knowledge
* Knowledge of Zoom
* Knowledge of basic signal flow for audio, video and control
* Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience

* Minimum of 1 - 2 years of audiovisual support experience preferred
* Formal education in Electronics or related field preferred
* Minimum of a High School Diploma or equivalent preferred

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

* The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports

* This position does not have direct reports

Work Hours

40 hours - Mon - Fri, be flexible to work after hours and weekends when required.

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

Keywords: The Whitlock Group, Arlington , Onsite Support Technician, Professions , Arlington, Virginia

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