IT Support Analyst

Company: Stand Together
Location: Arlington
Posted on: January 13, 2022

Job Description:

Overview:
The IT Support Team is a group of passionate technology professionals focused onkeeping Stand Together employees productive.Weaim to be the preferred partner for all technology needs andaccomplish thiseach day by continually working to build trust with our colleagues. We are driven by our Guiding Principles which define who we are as aCommunity.We are looking for technically skilled candidates with excellent interpersonal skills for the IT Support Specialist role.Asan IT Support Specialistyou will be an integral part of our community,completing in depth analysis and troubleshooting with our customers.Diagnosing and troubleshooting issues is just one part of the role we play. Identifying root causes forcommunity-wide process improvementsthis is where we take it to the next level. Join us and be a part of the team that will help guide ourorganizationthrough our next phase of growth and impact.Your Responsibilities IncludeAct as a liaison providing critical client base support to internal staff membersDiagnose technical needs and develop an understanding of root issuesCollaboratewith the operations and technology team to execute on requestsTake accountability and ensures proper processes are documented for efficient supportEscalate unresolved issues to the appropriate technical support partnersDocument all requests in an issue tracking toolShare knowledge and proactively identifythe needs of the organizationKnowledge and Skills You Bring to the Organization2+ years of professional experience, ideally with 1+years of experiencein an information technology roleIntermediateunderstanding of Active Directory, hardware, operating systems, client-side networkingKnowledge in installing and supporting Microsoft Office productsHigh Emotional IntelligenceStrong organizational, time management and communication skillsExperienceinand understanding ofdeliveringquality customer serviceStrong critical thinking skillsQuickly adapt and respond in a fast pace changing work environment.Work independently and in a team environment as neededEntrepreneurialmindsetand displays the ability to go above and beyond normal day-to-day expectations as situation ariseContinually seeks for ways to bring innovative ideas to the workplaceAbout UsStand Together helps social entrepreneurs supercharge their efforts to help people improve their lives. We connect them with passionate partners and the resources necessary to make a greater difference.Through our philanthropic community, we tackle some of the nation's biggest challenges so that every person has the opportunity to realize their extraordinary potential.Stand Together partners with people from diverse perspectives and backgroundsincluding people in education, business, community non-profits, and public policyto accomplish more together than any of us could on our own.Our ValuesWorking atStand Togetheris different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Market Based Management(MBM). Informed by the principles that allow a free and open society to flourish, MBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. Thats why were proud to be an equal opportunity employer and strive to treat all employeesand applicantswith honesty, dignity, respectand sensitivity.We welcome all qualified applicants regardless ofcolor,race,religion,religious creed,sex,genderor gender identity,gender expression,sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions),military andveteran status,genetic information,maritalor familialstatus, political affiliation,or any other legallyrecognized protected basis under federal, state or local laws, regulations or ordinances.

Keywords: Stand Together, Arlington , IT Support Analyst, Professions , Arlington, Virginia