Help Desk Technician with Security Clearance

Company: Client Solution Architects LLC
Location: Arlington
Posted on: November 22, 2021

Job Description:

Capstone LLC is seeking a Help Desk Technician who will support the Office of the CIO for Naval Operations. The Help Desk Technician will answer telephone calls and emails requesting support, record the call information in the help desk system, and dispatch the call details to the ACTR or other group responsible to resolve the issues. This position is located 100% on-site at The Pentagon in Arlington, VA. Responsibilities - Records and dispatches IT Help Desk support for program personnel in various locations who have NMCI assets and peripherals in support of OPNAV.- Takes calls related to the client and creates tickets. - Enters the customers information into a ticket system and provides initial question response, keeping the customer calm.- Escalates tickets to the appropriate N-Code.- Maintain and update records as communication and documents are received.- Document all interactions in the help desk management system.- Maintains current knowledge of client systems and subsequent upgrades or changes. Qualifications * High school diploma or equivalent.* One (1) year of help desk experience.* Ability to type all details of the call into a ticket system.* Ability to learn customer support processes and techniques.* Ability to identify issue and use the appropriate work procedures to address. * Ability to handle sensitive calls in a respectful and patient manner.* Excellent communication skills allowing for effective IT communication across multiple working groups.* Experience using Microsoft Office.* Strong analytical skills. * Customer service centric attitude.* Ability to work as part of a team.* Empathy * Patience* Positive Attitude* Must hold current IAT Level I certification (e.g. A+, Network+) or higher.* Secret Clearance This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role. As a federal contractor, employees are required to receive the COVID-19 vaccine as a condition of employment. "Fully vaccinated" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request an exemption from the vaccine requirement. WE BELIEVE great companies know who they are and what they stand for. CSA's common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people-so they are inspired to solve our clients' toughest challenges. It's no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career. We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers. Be a part of CSA... do great things! CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer. If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to . Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We're an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic. Federal Equal Opportunity is the LawFederal Employee Rights under FMLAFederal Employee Polygraph Protection ActE-Verify Participation Poster (uscis.gov)If you are a California resident applying for a job, you consent to our California Job Applicant Privacy Notice. Notification for current or previously cleared professionals: Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA's applicant tracking system. By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.

Keywords: Client Solution Architects LLC, Arlington , Help Desk Technician with Security Clearance, Professions , Arlington, Virginia