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Jr. Helpdesk System Support Analyst

Company: Avior Strategies Incorporated
Location: Arlington
Posted on: April 8, 2021

Job Description:

Avior Strategies specializes in finding innovative, cost-effective options for the ever-growing needs of the industry we serve. Our flexible, dynamic, and customer-focused approach provides our clients personalized service and efficient business solutions. From managing projects and products, excelling in customer success, and providing quality end-user software training and help desk support services, our team comes prepared with the tools necessary to help our clients achieve their goals. Our value lies in providing highly motivated professionals who work to alleviate client workload, delivering key projects and milestones without delay and without sacrificing the integrity of the product. We believe their success is our success and are willing to go the extra mile to accomplish our collective goals. The Opportunity: Jr. Helpdesk System Support Analyst position with an outstanding opportunity to work in a small, focused team environment with unlimited challenges, providing support for our clients. This position is a 6 month temporary position. --- Answer the incoming calls on the IT Service Desk telephone queue--- Provide issue management for end-user problems and ensure a consistent high-level responsiveness--- Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude--- Develop, contribute, and maintain Service Desk documentation including procedural and work instructions The Ideal Candidate: The ideal candidate must have exceptional customer service skill with technical knowledge, have a bachelor's degree and 2 years of related experience, or an equivalent combination of education and training that provides the following required skills and abilities: --- Experience using Microsoft Office (Word, Excel, and PowerPoint)--- Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately--- Possess strong conceptual, analytical, and problem-solving skills--- Strong organizational and planning skills--- Must be detail oriented--- Comfortable working with technology, including web-based systems--- Self-motivated and able to work with minimal supervision--- Able to adapt quickly in a rapid, changing environment--- Requirement: Candidate must be authorized to work in the U.S. without sponsorship and have resided in the U.S. for at least 3 years (consecutively)

Keywords: Avior Strategies Incorporated, Arlington , Jr. Helpdesk System Support Analyst, Professions , Arlington, Virginia

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