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Service Desk Analyst

Company: Zachary Piper Solutions, LLC
Location: Arlington
Posted on: February 21, 2021

Job Description:

Zachary Piper Solutions is currently looking for a Service Desk Analyst to support a Federal program in Arlington, VA. This position requires an ACTIVE SECRET clearance (or higher).Responsibilities of the Service Desk Analyst:

  • Diagnose and resolve client issues using ITIL best practices
  • Track all assigned work and trouble tickets using Remedy ITSM
  • Perform tier 1/2 support
  • Provide process improvement analysis and recommendationsQualifications of the Service Desk Analyst:
    • Active Secret clearance
    • 2+ years of experience in a help desk/service desk capacity
    • Security+ or related certification requiredCompensation of the Service Desk Specialist:
      • $60,000 - $65,000 based on experience
      • Full benefitsKeywords: Help Desk, Service Desk, Remedy, IT support, tech support, deskside, Troubleshooting, process improvement - provided by Dice

Keywords: Zachary Piper Solutions, LLC, Arlington , Service Desk Analyst, Professions , Arlington, Virginia

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