Service Technician
Company: G4S Secure Integration
Location: Arlington
Posted on: February 21, 2021
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Job Description:
G4S Secure Integration is looking for a successful Technician
that--will be responsible for service calls including but not
limited to: hardware and software repair and maintenance of
warranty and extended warranty projects.Main Responsibilities* Self
performs and manages all service calls of intrusion detection,
access control, and video management and data communication
systems.--On-site work will include troubleshooting of head-end
computer systems, field hardware, field devices and sensors, and
communication infrastructure including fiber optic cables.*
Completes service status reports (hard and soft copies), and other
documentation as required. Use of software reporting (Service
Center) a must.* Organizes and coordinates service calls and
preventive maintenance with Clients to discuss service activities,
changes, and developments with the customer and site personnel.*
Provide warranty service, including replacement of defective
material and repair of faulty workmanship within two days.* Provide
maintenance service for the warranty period, including at least two
semi-annual visits to site for checking and adjustment of
equipment.* Answer service calls within 24 hours.* Maintenance
calls shall be completed within five days of notification.*
Software/firmware maintenance: new releases or updates of hardware,
software, technical and alert bulletins released by the access
control manufacturer shall be applied to the system.* Other duties
as assigned by supervisor.* During downtime of service calls,
candidate shall assist the Project Manager and project specific
Superintendent with installation projects.The Ideal Candidate* 6
years of field experience* Extensive knowledge of electronics,
computer programming, site service, and installation experience*
Experience with the following or similar systems: Software House,
Nice Systems, Genetec, AMAG, Lenel, Honeywell, and Hirsch
Electronics.* Must have a valid driver's license and be able to
pass drug screening.
Keywords: G4S Secure Integration, Arlington , Service Technician, Professions , Arlington, Virginia
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