Service Technician

Company: G4S Secure Integration
Location: Arlington
Posted on: February 21, 2021

Job Description:

G4S Secure Integration is looking for a successful Technician that--will be responsible for service calls including but not limited to: hardware and software repair and maintenance of warranty and extended warranty projects.Main Responsibilities* Self performs and manages all service calls of intrusion detection, access control, and video management and data communication systems.--On-site work will include troubleshooting of head-end computer systems, field hardware, field devices and sensors, and communication infrastructure including fiber optic cables.* Completes service status reports (hard and soft copies), and other documentation as required. Use of software reporting (Service Center) a must.* Organizes and coordinates service calls and preventive maintenance with Clients to discuss service activities, changes, and developments with the customer and site personnel.* Provide warranty service, including replacement of defective material and repair of faulty workmanship within two days.* Provide maintenance service for the warranty period, including at least two semi-annual visits to site for checking and adjustment of equipment.* Answer service calls within 24 hours.* Maintenance calls shall be completed within five days of notification.* Software/firmware maintenance: new releases or updates of hardware, software, technical and alert bulletins released by the access control manufacturer shall be applied to the system.* Other duties as assigned by supervisor.* During downtime of service calls, candidate shall assist the Project Manager and project specific Superintendent with installation projects.The Ideal Candidate* 6 years of field experience* Extensive knowledge of electronics, computer programming, site service, and installation experience* Experience with the following or similar systems: Software House, Nice Systems, Genetec, AMAG, Lenel, Honeywell, and Hirsch Electronics.* Must have a valid driver's license and be able to pass drug screening.

Keywords: G4S Secure Integration, Arlington , Service Technician, Professions , Arlington, Virginia