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CRM Consultant - Level II

Company: The Cobalt Company
Location: Arlington
Posted on: February 19, 2021

Job Description:

About the PositionWe currently have an opening for a CRM Consultant - Level II who will execute the project management, business analyst, technical writer, customization and configuration, and quality assurance tasks in support of the implementation of our prod----ucts. Our products are mobile and browser-based CRM applications that are built on top of the Microsoft Dynamics 365 platform and are central to our customer's business operations - including customer communication, payment processing, and event management. Consultants at Cobalt work with our customers to understand their business objectives and deliver software products that meet those objectives and create value.
Successful hires in this position are individuals who are highly organized and motivated to deliver technology solutions to business problems, like collaborating with internal team members and external clients, and enjoy continuous learning as they keep pace with changes in complex technologies.
Cobalt seeks out talented, motivated people who like to see the results of their work, develop their own skills, and strive to grow the company. This is a full-time position averaging 45 hours per week and is normally based at our headquarters in Crystal City (Arlington), Virginia, where employees are expected to work onsite in our office in order to help encourage teamwork and collaboration. Due to the COVID-19 pandemic, however, Cobalt currently has a temporary telework policy in place for those who would prefer to work remotely at this time.
Primary Duties

  • Learn the intricacies of our core products
  • Manage client implementation projects of Microsoft Dynamics 365 for Customer Engagement
  • Gather and document business requirements
  • Perform deployments and quality assurance of our systems and products
  • Configuration and customize our products and Microsoft Dynamics 365 for Customer Engagement
  • Collaborate with software engineers to write and update product documentation, test cases, and produce training materials
  • Act as a peer coach for junior employees
  • Assist with non-position specific tasks (sales demonstrations, training new employees, etc.)
  • Promote Cobalt at industry events
    Required Qualifications
    • Bachelor's Degree
    • 2 - 4 years of software development project experience
    • 1 - 3 years of project management experience
    • An interest in software development project management and desire to learn new technologies
    • Fluency in English (written and oral)
    • Excellent communication and writing skills
    • Organizational and task management skills
    • Great personality (patient, upbeat, friendly, and professional)
      Desired Qualifications
      • Prior experience implementing Microsoft Dynamics 365 for Customer Engagement
      • Prior experience working at a Microsoft partner organization and working with customers as a services vendor
      • Prior positions working with associations or certification boards
      • Experience running meetings with online meeting and collaboration tools
      • Experience with agile software development techniques
      • Experience presenting technical content in-person
        Compensation & BenefitsCobalt provides all employees with medical, vision, dental, life, and disability insurance, a 401K plan with employer matching, a training budget, a generous PTO policy as well as a relaxed work environment in Crystal City. We host multiple events for our employees each year including fun quarterly events, a holiday party, and a company retreat. In addition, we offer multiple avenues for giving back to the community through a variety of volunteering opportunities.
        The CRM Consultant - Level II position pays an annual salary of $81,500 - $91,500, based on experience with the opportunity to make up to 10% more in annual performance-based bonuses.
        To ApplyPlease include a copy of your current resume and cover letter.

Keywords: The Cobalt Company, Arlington , CRM Consultant - Level II, Professions , Arlington, Virginia

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