ArlingtonVARecruiter Since 2001
the smart solution for Arlington jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Leesburg
Posted on: September 12, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Arlington , Virtual Customer Service Manager-French Bilingual, Other , Leesburg, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Junior Facility Security Officer with Security Clearance
Description: br United States of America - Virginia, Chantilly Job Summary This position is for a junior security administrator to partner with fellow security personnel professionals at our Chantilly, VA office. (more...)
Company: AECOM Corp - Worldwide HQ
Location: Chantilly
Posted on: 09/17/2019

CDL-A Flatbed Company Driver
Description: E.W. Wylie is seeking CDL-A Truck Drivers with 6 Months of OTR Experience. We provide flatbed training Benefits: Some of what you
Company: E.W. Wylie
Location: Chantilly
Posted on: 09/17/2019

Crew
Description: Overview Our Hourly Crewmembers understand that our concept is simple and unique we only have ONE LOVE-- quality chicken finger meals At Raising Cane's-- you get an exceptionally high quality product (more...)
Company: Raising Cane's
Location: Charlottesville
Posted on: 09/17/2019


Health Care Specialist (68W)
Description: 68W Health Care Specialist Job ID: 1108982 Job Views: 140 Location: CHARLOTTESVILLE, Virginia, United States ZIP Code: 22902 Job Category: Medical Posted: 09.04.2019 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Charlottesville
Posted on: 09/17/2019

Project Integrator, Mid with Security Clearance
Description: Job Number: R0065243 Project Integrator, Mid br Key Role: Under general supervision, formulate and define systems scope and objective through research fact-finding combined with an understanding of (more...)
Company: Booz Allen Hamilton
Location: Chantilly
Posted on: 09/17/2019

CDL Class-A Flatbed Company Truck Driver
Description: E.W. Wylie is seeking CDL-A Truck Drivers with 6 Months of OTR Experience. We provide flatbed training Benefits: Some of what you
Company: E.W. Wylie
Location: Leesburg
Posted on: 09/17/2019

Haircutter
Description: Earn Up to 40 to 48 per HourRoosters Mens Grooming Center Stylist br br Getting a great cut at a barber shop is simple right Sure, but not every experience is the same. br br At Roosters, were (more...)
Company: Roosters Men's Grooming Center
Location: Leesburg
Posted on: 09/17/2019

CDL-A Flatbed Company Driver
Description: E.W. Wylie is seeking CDL-A Truck Drivers with 6 Months of OTR Experience. We provide flatbed training Benefits: Some of what you
Company: E.W. Wylie
Location: Charlottesville
Posted on: 09/17/2019

CDL-A Lease Purchase Truck Driver
Description: CDL-A LEASE PURCHASE TRUCK DRIVER JOBS - GET IN CONTROL OF YOUR CAREER Renewed. Recommitted. Ready. REFER MORE. EARN MORE WITH A 4,000 REFERRAL BONUS At USA Truck, we've recommitted to helping (more...)
Company: USA Truck
Location: Charlottesville
Posted on: 09/17/2019

DevOps/Linux Engineer with Security Clearance
Description: Preferred Systems Solutions, Inc. PSS is a recognized leader in providing Information Technology, Engineering Services, Program Management, and Consulting Services. For over 20 years, PSS has enabled (more...)
Company: Preferred Systems Solutions, Inc. (PSS)
Location: Chantilly
Posted on: 09/17/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Arlington RSS job feeds