Patient Flow Liaison, Emergency Department

Company: Virginia Hospital Center
Location: Arlington
Posted on: May 24, 2023

Job Description:

Overview


Patient Flow Liaison, Emergency Department -

The Patient Flow Liaison -serves as the full-time liaison for the unit. The patient flow liaison's primary responsibility is to enhance the patient experience by facilitating high quality patient care to include timely communication of updates, efficient coordination of care, and patient follow up as needed. The liaison works directly with the charge nurse and unit director to prioritize responsibilities and then coordinates with the multi-disciplinary patient care team to address patient needs.

Come join a hospital dedicated to you and your career!

VHC Health is a 453-bed nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Hospital by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an 'A' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience Award--- for the 10th year in a row and VHC has ranked Number 2 in "Best Hospitals" in the Washington, DC metropolitan area by U.S. News and World Report's 2021-2022 rankings. At VHC we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients.
Qualifications

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• High School Diploma or Equivalent is preferred.
  
• Two years of equivalent experience required.
  
• Computer experience required.
  
  Responsibilities
  
  • 
    
  • Works independently and in conjunction with others to ensure that administrative services are provided to the Patient Care Director and Associate -Vice President -as appropriate. Thus ensuring a smooth flow of patient care services.
    
  • Ensures that patient call lights are answered promptly and politely and messages are given to the appropriate clinical staff.
    
  • Assist the Charge Nurse with patient flow and tracking to include escorting patients to their assigned rooms.
    
  • Places a high degree of importance of friendliness, courtesy, and concern for each patient, visitor, and fellow worker and always exhibits the highest degree of professional manner.
    
  • Provides information to other departments in a courteous and professional manner.
    
  • Documents all patients' rounds appropriately and completes patient callbacks as appropriate in coordination with leadership.
    
  • Implements strategies to organize and make more efficient the flow of unit business.
    
    Benefits
    Team members are eligible to receive benefits on the first day of the month following the date of hire, with 30 days to apply for benefits of choice.
    
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    • Paid Major Holidays
      
    • Generous Paid Time Off / Vacation / Sick Time
      
    • Health Insurance
      
    • Dental Insurance
      
    • Tuition Reimbursement
      
    • Undergraduate Student Loan Repayment
      
    • Career Counseling, Leadership Development and Training
      
    • Annual Merit Review and Merit Increases
      
    • Employee Assistance Program (EAP)
      
    • Flexible Spending Accounts (FSA)
      
    • Health Savings Account (HSA)
      
    • Health Fitness & Education Class Discounts
      
    • Employee Wellness Benefits
      
    • Hospital Discount for Employees and Family
      
    • VHC Health Outpatient Pharmacy
      
    • VHC Retirement Program
      
    • Workforce Enhancement Program
      
    • Work/Life Discounts Program
      
    • Free onsite parking
      
    • Commuter Benefits
      
    • Family Leave
      
    • 401(k) + Match
      
    • and much more!
      

Keywords: Virginia Hospital Center, Arlington , Patient Flow Liaison, Emergency Department, Other , Arlington, Virginia