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Senior Technical Support Specialist

Company: Node.Digital
Location: Arlington
Posted on: March 16, 2023

Job Description:

Senior Technical Support SpecialistLocation: Arlington, VAMust have Top Secret ClearanceThe Desktop Engineer will provide Tier 3 support with a primary focus on the development/implementation of Windows Desktop Images and management of Virtual Desktop Infrastructure. Staff will be expected to provide professional customer-focused support while solving complex technical issues, collaborate with others as well as work independently, provide status reports to Team Leadership, and must be able to work multiple projects in a dynamic environment.RequirementsGeneral Requirements---Active Top-Secret clearance with SCI eligibility.---Obtain DHS Suitability prior to starting employment.---Work a fixed shift schedule with some flexibility for night/weekend work.---Excellent communication skills, strong attention to detail, ability to work multiple projects in a dynamic environmentTechnical Experience---3 - 5 years of experience engineering Desktop Management Solutions: SCCM/MDT (Windows OS Image Development), Virtual Desktop Management (VMware/Citrix)---Advanced Knowledge of Active Directory, Windows Registry, DCHP Scopes, DNS Records, Print Queues, Group Policy, WSUS Patch Management---VDI Administration: Master Images, Managing Sessions, User Profiles, App Volumes---Research/Design Desktop Management Solutions, Troubleshoot Issues with COTs---Liaison between SME/Technical Teams, Manage Projects: Updates/Changes---Resolve all Tier 2 escalated requests, Train/Mentor junior staffDesired Skills---Azure AD, AWS Workspaces, Software Packaging, PowerShell Scripting, SailPoint Administration---VMware Horizon Infrastructure: Managing Images, DEM Profiler, App Volumes, SDDCRequired Education and Years of Experience:---Bachelor's Degree with 5 years of experience OR 1-3 years of applicable experience may be substituted for a degree.Company Overview:Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.Our Core Values help us in our mission. They include:OUR CORE VALUES**Identifying the-RIGHT PEOPLE-and developing them to their full capabilities****Our customer's "Mission" is our "Mission". Our-MISSION FIRST-approach is designed to keep our customers fully engaged while becoming their trusted partner****We believe in-SIMPLIFYING-complex problems with a relentless focus on agile delivery excellence****Our mantra is "-Simple*Secure*Speed-" in delivery of innovative services and solutions**Benefits Medical (100% Coverage for Employee) Dental Vision Basic Life (100% Coverage for Employee) Health Saving Account 401K Three weeks of PTO 10 Paid Holidays Pre-Approved Online Training

Keywords: Node.Digital, Arlington , Senior Technical Support Specialist, Other , Arlington, Virginia

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