Patient Care Representative, EKG Outpatient Pavilion

Company: Virginia Hospital Center
Location: Arlington
Posted on: March 16, 2023

Job Description:

Overview

Patient Care Representative, EKG Outpatient Pavilion

Come join our Perioperative Services team in the new, state-of-the-art, 230,000 sq. ft. Outpatient Pavilion, in Arlington, VA! This new site-of-care (as seen below) is scheduled to open May 2023 and will host 6 ORs, 6 GI Rooms and 3 Procedural Rooms. As our campus expands, now is the time to get your foot in the door and grow with VHC Health!

The Patient Care Representative schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical records and prepares charts for clinic sessions. Provides assistance as needed to physicians, Practice Administrator, and clinical staff.

Join our team and unlock your potential!

VHC Health is a 453-bed nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Hospital by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an 'A' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience Award for the 10th year in a row and VHC has ranked Number 2 in "Best Hospitals" in the Washington, DC metropolitan area by U.S. News and World Report's 2021-2022 rankings. At VHC we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients.

Qualifications

* College Diploma or certificate preferred.
* Two years relevant experience required.
* Knowledge of medical office or hospital scheduling systems and electronic medical records preferred.
* Knowledge of medical terminology and medical office billing and operations preferred.
* Qualified candidates must possess excellent interpersonal communication ability, customer service skills, and telephone etiquette. Must be able to perform in a high-pressure environment and have the ability to organize multiple tasks and prioritize responsibilities. Must maintain a high level of confidentiality.
* Must present professionally, have a pleasant personality, and ability to communicate positively with patients and staff.

Responsibilities

* Greets all patients in a courteous, professional manner.
* Obtains and accurately enters patient information into registration system.
* Provides registration face sheet to patients to review; make changes as necessary in the registration system.
* Efficiently and correctly schedules patient appointments according to departmental procedure.
* Answers the phone within three rings
* Handles multiple telephone lines with high call volumes. Screens and routes all call appropriately.
* Files correpsondence promptly in patient charts when returned from clinician or manager.

Benefits

* Paid Major Holidays
* Generous Paid Time Off / Vacation
* Sick Time
* Health Insurance
* Dental Insurance
* Undergraduate Student Loan Repayment
* Flexible Spending Accounts (FSA)
* Health Savings Account (HSA)
* Health Fitness & Education Class Discounts
* Employee Wellness Benefits
* Hospital Discount for Employees and Family
* VHC Retirement Program
* Tuition Reimbursement
* Free onsite parking
* Commuter Benefits
* Career Coaching
* Family Leave
* 401(k) + Match
* and much more!

Keywords: Virginia Hospital Center, Arlington , Patient Care Representative, EKG Outpatient Pavilion, Other , Arlington, Virginia