Technical Support Specialist
Company: All Native Group
Location: Arlington
Posted on: March 16, 2023
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Job Description:
**Technical Support Specialist**Arlington, VA, USA Req #4566
Thursday, February 24, 2022 ANG is seeking a Executive Technical
Support Specialist to provide a wide range of Technical Support
duties including a variety of clerical support and program
assistance duties as assigned, or as required. **Essential
Functions**--- Interacts daily with executive level customers,
supervisor, and peer groups in order to manage work flow in timely
and professional manner --- Provide support and coordinate
executive/SES level customer's day-to-day IT needs --- Provide
customer support for executive/SES Level clients communication,
meeting and conferencing needs --- Provide recommendations for on
premise and remote meeting and conference platforms --- Set up,
configure and trouble shoot online meeting platform to ensure the
meetings with remote and/or large number of attendees run smoothly
and effectively --- Provide first level support of video conference
and audiovisual equipment --- Proactively work with IT teams to
address technical issues prior to and during meetings and
conferences --- Address inquiries and respond to requests from
executives for general tool support and access * Minimum of 2 years
of experience* Skilled in the use of basic and advanced features of
the Microsoft Office suite, including Access, Excel, PowerPoint,
Word and other applications such as SharePoint, as well as other
automated systems used by the Office, and the ability to learn and
apply new software variations as they affect Office operations *
Ability to extract detailed information from various sources,
accurately capture that information in the appropriate system or
document, and monitor status of information in order to prepare
reports for management use * Ability to review office
administration processes, problems, and issues and provide
recommendations based on findings * Skilled in oral and written
communication which enable the contractor to ensure facts, ideas,
and instructions are in a succinct and organized manner for
contractor to advise and otherwise interact with other Office
members on staff actions, reports, tasks, and office correspondence
* Experience communicating with managers and other external
stakeholders with whom business is conducted or operational
requirements are discussed * Excellent communication, facilitation
and interpersonal skills* Experience with supporting government
director or SES level customers with their IT and/or communication
needs * In depth knowledge and experience in using online meeting
tools including but not limited to: Teams, WebEx, Google Meet, and
Zoom * Familiarity with editing sound and video for online
presentations * Strong presentation skills * Ability to adapt to a
fast-pace and evolving environment * Ability to multi-task
efficiently * Knowledge of peripherals (printers, monitors),
hardware/software specifically in an enterprise or government
agency environment * Knowledge of content management, graphic
design and corporate communications**Supervisory
Responsibility**None required for this position **Work
Environment**This job operates in a professional office
environment. This role routinely uses standard office equipment
such as computers, phones, photocopiers, filing cabinets and fax
machines. **Physical Demands**The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job. * Must be
able to remain in a stationary position 75% of the time. *
Occasionally moves about inside the office to access file cabinets,
office machinery, etc. * Constantly operates a computer and other
office productivity machinery, such as a calculator, copy machine,
and computer printer. * Expresses or exchanges ideas by means of
the spoken word. Those activities in which they must convey
detailed or important spoken instructions to other workers
accurately, loudly or quickly. * Frequently moves standard office
equipment up to 25 pounds. * Must be able to work indoor conditions
90% of the time. While performing the duties of this job, the
employee is regularly required to talk or hear. The employee
frequently is required to stand; walk; use hands to finger, handle
or feel; and reach with hands and arms. **Position Type/Expected
Hours of Work**This is a full-time position. Typical days and hours
of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening
and weekend hours required, as required by business need.
Flexibility to work after hours and from various office locations
**Travel**Travel is primarily local during the business day,
although some out of the area travel and overnight may be expected.
**Education**--- Bachelor's Degree and 2+ years of experience;
Masters degree desirable **Security Clearance**Must be a U.S.
citizen and possess or be able to obtain/maintain a SECRET
clearance. Pursuant to Executive Order 14043, this position
requires full vaccination against COVID-19 regardless of work
location. **AAP/EEO Statement**All Native Group is an equal
opportunity employer. All applicants are considered without regard
to age, sex, race, national origin, religion, marital status or
physical disability. However, preference may be extended to persons
of Indian descent in accordance with applicable laws. **Other
Duties**Please note this job description is not designed to cover
or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice. #LI-DM1 **Other details*** Job Family IT / Cyber
Security / Network Systems * Pay Type Salary
Keywords: All Native Group, Arlington , Technical Support Specialist, Other , Arlington, Virginia
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