Client Services Specialist - Arlington
Company: Careerbuilder-US
Location: Arlington
Posted on: January 27, 2023
Job Description:
Bond Vet is on a mission to strengthen the human-animal bond
through better pet care. We're focused on urgent care, so we're
there for pets when they need us most. Our clinics are designed
with pets and people in mind: warm, friendly, and highly sniffable.
We balance this design with a strong focus on technology, all built
in-house, which means we can easily innovate our systems to improve
the veterinary team, pet, and client experience.D.C., we're looking
for Client Services Specialists (also known internally as Care
Coordinators) to provide an amazing experience to both clients and
pets when they visit our clinics for care. You're the first and
last touchpoint for our patients, so you'll use hospitality and
tact to ensure our clients are welcomed, comfortable, and supported
throughout their time at our locations.What You'll Do:
- Greet pet parents and their four-legged friends and ensure a
smooth check in and check out experience
- Manage the schedule of daily appointments and walk-ins
- Make calls and communicate via email to other Vet Practices and
clients as necessary
- Keep our common areas clean and well stocked
- Provide a high level of hospitality & professionalism for our
pet parents, answer questions and provide information and education
as neededYou Have:
- Previous experience in customer service, hospitality, or client
facing receptionist positions
- Excellent written and verbal communication skills
- High attention to detail and ability to multitask with accuracy
and efficiency
- A high comfort level typing and utilizing multiple computer
systems
- Prior experience in veterinary practices or animal care is
considered ideal but not required
- A passion for pets!We Offer:
- Competitive Pay - based on experience
- 100% Tuition Reimbursement with our education partners
- CE Stipend & Additional Time Off for CE Days
- Team-Based Profit Sharing
- Discount on In-Clinic Services for Pets
- Flexible Scheduling, (schedules are released 90 days in
advance)
- Paid Parental Leave
- 401(k) Retirement Plan with 3% Employer Match
- Support for your physical and mental wellness: 100% covered
health insurance, low cost dental & vision, access to mental health
support programs and free memberships to One Medical
- A place to grow: culture that is centered in learning and
development, career pathing, mentorships, empowerment and trustOur
Values: We're obsessed with pets: The love we feel for animals
drives us to do our best. We work with initiative, positivity and
warmth to bridge the gap between human and pet, focusing on
wellness to keep a better, stronger bond.We work as a team: We're
knowledgeable, friendly, and passionate about a better veterinary
experience. We jump at the opportunity to help one another and seek
out opportunities to team up on tasks. We're all in this together -
our team, pet owners, and the animal - and our success as a team
hinges on all of us doing our best.We communicate clearly: We speak
up, we do what we say, and we're transparent and honest. We value
clear, simple communication.We work happy: We bring a happy,
positive attitude to work because it impacts the energy in the
office.We're empowered: We're building a new kind of vet
experience, and every team member is empowered to try new things
and own their decision-making.We're looking for people who are not
just team players, but also leaders. If you've made it this far,
you're probably looking for something different than what's already
out there. So were we. Let's meet.- Dr. Zay, Mo, Lukas, and the
whole Bond Vet teamBond Vet provides equal opportunities for
everyone that works for us and everyone that applies to join our
team, without regard to sex or gender, gender identity, gender
expression, age, race, religious creed, color, national origin,
ancestry, pregnancy, physical or mental disability, medical
condition, genetic information, marital status, sexual orientation,
any service, past, present, or future, in the uniformed services of
the United States (military or veteran status), or any other
consideration protected by federal, state, or local
law.SDL2017
Keywords: Careerbuilder-US, Arlington , Client Services Specialist - Arlington, Other , Arlington, Virginia
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