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Systems Operations Team Lead

Company: Guidehouse
Location: Arlington
Posted on: January 25, 2023

Job Description:

Job Family:Engineering ConsultingTravel Required:NoneClearance Required:Active Top Secret (TS)What You Will Do: The Systems Operations Team Lead is a highly motivated professional that will manage a Team of eight (8) Systems Engineers and Administrators supporting the Operations and Maintenance functions for on-premises and highly virtualized hybrid cloud multi-site environment, ensuring that systems, services, and infrastructure work reliably and securely. The Operations Team is responsible for daily operations, overseeing customer focused support and efficient operations of systems that meet service and security requirements, troubleshooting and maintenance, Monday through Friday 0600 to 1800 EST. In addition, the Operations Team provides incident/service requests response and resolution, and scheduled upgrades during non-core business hours as required and in an on-call rotation. This resource positively contributes to the culture and knowledge of the team, practicing and enthusiastically sharing, developing, and implementing improved approaches. What You Will Need:

  • An ACTIVE and CURRENT TOP SECRET federal security clearance
  • Bachelor's Degree
  • SIX (6) years' experience managing large and complex enterprise systems
  • CISSP and CompTIA Security+ certifications
  • General experience leading Contractor teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.
  • Applicable experience with monitoring day-to-day information technology (IT) activities, ensuring that systems, services, and infrastructure work reliably and securely.
  • Directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays, outages and quickly resolves ongoing issues.
  • The Operations lead shall have experience in but not limited to:
    • Development and maintenance of system architectures,
    • Project management of on-premises, virtual and/or cloud hosted systems,
    • Ability to define and manage IT operations and maintenance programs while supervising engineers and administrators in an Agile environment,
    • Information Security Continuous Monitoring (ISCM) for Federal Information Systems and Organizations,
    • experience working in Agile environments supporting scrum masters, developers, system owners, and other key stakeholders
    • Technical hands-on experience in troubleshooting and providing system support What Would Be Nice To Have:
      • PMP
      • Experience with HCL BigFix, Splunk, Tenable, and RedHat Linux
      • Experience with Systems and Vulnerability scanning
      • Experience with JIRA
      • Windows and Linux Systems Administration
      • Experience with Security Information and Event Management technologies
      • Experience with Windows Admin tools
      • Experience with VMWare vSphere 7
      • Experience managing an operational technical environment including:
        • Continuity of Operations (COOP) /Disaster Recovery (DR) exercises
        • End User Training and Customer Forums
        • Experienced with ITIL/ITSM processes What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:
          • Medical, Rx, Dental & Vision Insurance
          • Personal and Family Sick Time & Company Paid Holidays
          • Position may be eligible for a discretionary variable incentive bonus
          • Parental Leave and Adoption Assistance
          • 401(k) Retirement Plan
          • Basic Life & Supplemental Life
          • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
          • Short-Term & Long-Term Disability
          • Student Loan PayDown
          • Tuition Reimbursement, Personal Development & Learning Opportunities
          • Skills Development & Certifications
          • Employee Referral Program
          • Corporate Sponsored Events & Community Outreach
          • Emergency Back-Up Childcare Program
          • Mobility StipendAbout GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Keywords: Guidehouse, Arlington , Systems Operations Team Lead, Other , Arlington, Virginia

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