Retail Customer Service Specialist
Company: DICK'S Sporting Goods
Location: Arlington
Posted on: January 24, 2023
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Job Description:
You have a passion for sport, for the community and for customer
service. So do we. DICK'S Sporting Goods is seeking people-first
teammates to join our team.
On our team, everyone plays a critical role providing genuine,
helpful, and friendly service to help our athletes perform at their
best and enjoy their sport. We are committed to creating an
inclusive and diverse workforce, reflecting the communities we
serve.
If you are ready to make a difference and join the world's greatest
sports team, APPLY TODAY!
ABOUT THE ROLE:
Our store associates are passionate about creating a hassle-free
shopping experience for our customers through their eagerness to
help, in-depth product knowledge, high brand and execution
standards, and ability to prioritize. They are constantly learning,
supporting their team across all departments, and contributing to
an overall fun store culture!
ROLE RESPONSIBILITIES:
Greet everyone and proactively approach customers to support their
shopping experience
Serve as primary customer service provider at the front end and
liaison between customers and management
Ensure customers receive outstanding service by adhering to and
enforcing customer service programs
Provide register coverage as needed and ensure strong customer
service standards are met by supporting cashiers through complex
transactions
Uphold company standards for merchandise presentation of the best
brands in sporting goods
Promote company programs (i.e., warranty sales, loyalty program,
seasonal promotions, etc.)
Create an inclusive store environment where everyone (associates &
customers) feels welcome, safe, and is treated with respect
As business needs arise, other tasks may become necessary to
support the team and the store
Qualifications
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at
DICK'S Sporting Goods. They define the behaviors that can drive our
business while ensuring a great teammate and athlete experience.
Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
REQUIRED QUALIFICATIONS:
Flexible availability - including nights, weekend, and holidays
Prior retail sales, cashier, or customer-focused experience
preferred
All Teammates are required to adhere to all safety policies and
procedures.
Keywords: DICK'S Sporting Goods, Arlington , Retail Customer Service Specialist, Other , Arlington, Virginia
Click
here to apply!
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