F-35 Help Desk Specialist (Entry-Level)
Company: General Dynamics
Posted on: September 19, 2022
Responsibilities for this Position
Location: USA VA Arlington - 1401 S Clark St (VAS125)
Full Part/Time: Full time
Job Req: RQ126670
Type of Requisition:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Public Trust/Other Required:
Do you hold an active US government security clearance? Are you
interested in work that gives you the opportunity to use your
skills to solve complex problems? Would you like to join a team
that encourages ingenuity and is mission driven? Would you like to
join an organization that makes a difference for our warfighters
and our citizens?
The Joint Strike Fighter (JSF) F-35 IT program support
contractprovides knowledge-based, information assurance and
cybersecurity IT services to the F-35 Lightning II Joint Program
Office (JPO). Our services include program management, enterprise
performance management, enterprise architecture, implementation of
emerging capabilities and requirements, life cycle management,
operations & maintenance, enterprise data management, service desk
support and IT training.
We are currently seeking a Help Desk Specialist (Entry-Level).
Provide technical assistance to computer users. Answer questions or
resolve computer problems for clients in person, or via telephone
or electronically. May provide assistance concerning the use of
computer hardware and software, including printing, installation,
word processing, electronic mail, and operating systems. Responds
to and diagnoses problems through discussion with users. Ensures a
timely process through which problems are controlled. Includes
problem recognition, research, isolation, resolution, and follow-up
steps. Supervises operation of help desk and serves as focal point
for customer concerns. Provides support to end users on a variety
of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for
technical support. Documents, tracks, and monitors the problem to
ensure a timely resolution. Provides second-tier support to end
users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering,
and/or applications development to restore service and/or identify
and correct core problem. Simulates or recreates user problems to
resolve operating difficulties. Recommends systems modifications to
reduce user problems.
Minimum Education Required:
Minimum Experience Required:
* One (1) year of directly related experience supporting help desk
Tier 1 operations
* IAT Level II baseline certification in accordance with DoD
8570.01-M, Information Assurance Workforce Improvement Program
Security Clearance: Secret clearance based upon a SSBI or SSBI-PR
completed within the past five years.
Scheduled Weekly Hours:
USA VA Arlington
Additional Work Locations:
COVID-19 Vaccination: GDIT does not have a vaccination mandate
applicable to all employees. To protect the health and safety of
its employees and to comply with customer requirements, however,
GDIT may require employees in certain positions to be fully
vaccinated against COVID-19. Vaccination requirements will depend
on the status of the federal contractor mandate and customer site
We are GDIT. The people supporting some of the most complex
government, defense, and intelligence projects across the country.
We deliver. Bringing the expertise needed to understand and advance
critical missions. We transform. Shifting the ways clients invest
in, integrate, and innovate technology solutions. We ensure today
is safe and tomorrow is smarter. We are there. On the ground,
beside our clients, in the lab, and everywhere in between. Offering
the technology transformations, strategy, and mission services
needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics, Arlington , F-35 Help Desk Specialist (Entry-Level), Other , Arlington, Virginia
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