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Watch Officer

Company: Solutions - LLC
Location: Arlington
Posted on: August 6, 2022

Job Description:

Job DescriptionDescription:Solutions³ LLC is supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. Solutions³ LLC is seeking a Watch Officer to support the effort. The Watch Officer performs a wide variety of technical tasks in support of operations, production, and test environments. This position requires shift work. Responsibilities:

  • Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems.
  • Provides support for the escalation and communication of status to agency management and internal customers.
  • Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment.
  • Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. Required Skills:
    • Must be a US Citizen
    • Must have an active Top-Secret clearance and be able to obtain a TS/SCI clearance
    • Must be able to obtain DHS Suitability prior to starting employment
    • Must have 2+ years of directly relevant experience
    • Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
    • Experience with monitoring system health and status.
    • Experience documenting problems and resolutions through a tracking program.
    • Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
    • Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).Desired Skills:
      • Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
      • Experience working in an Agile environment desired
      • Experience with ITIL methodology desired.
      • Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
      • Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
      • Experience performing incident response (tiered support model), using an Incident Management System.
      • Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis.
      • Determine multi-user, multi-system correlations.
      • Tier III: Provide system administration support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
      • Experience interfacing directly with customer and program management team.
      • Experience providing status to program management and input to customer status reports.Desired Education: Associates Degree or higher in Information Technology or a related field of study.Desired Certifications:
        • Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certifications • DoD 8570.1-M Compliance at IAT Level I • Information Technology Infrastructure Library (ITIL) certificationPowered by JazzHRVQDNvSdgsX

Keywords: Solutions - LLC, Arlington , Watch Officer, Other , Arlington, Virginia

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