ArlingtonVARecruiter Since 2001
the smart solution for Arlington jobs

Watch Officer

Company: Solutions - LLC
Location: Arlington
Posted on: August 6, 2022

Job Description:

Job DescriptionDescription:Solutions³ LLC is supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. Solutions³ LLC is seeking a Watch Officer to support the effort. The Watch Officer performs a wide variety of technical tasks in support of operations, production, and test environments. This position requires shift work. Responsibilities:

  • Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems.
  • Provides support for the escalation and communication of status to agency management and internal customers.
  • Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment.
  • Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. Required Skills:
    • Must be a US Citizen
    • Must have an active Top-Secret clearance and be able to obtain a TS/SCI clearance
    • Must be able to obtain DHS Suitability prior to starting employment
    • Must have 2+ years of directly relevant experience
    • Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
    • Experience with monitoring system health and status.
    • Experience documenting problems and resolutions through a tracking program.
    • Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
    • Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).Desired Skills:
      • Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
      • Experience working in an Agile environment desired
      • Experience with ITIL methodology desired.
      • Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
      • Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
      • Experience performing incident response (tiered support model), using an Incident Management System.
      • Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis.
      • Determine multi-user, multi-system correlations.
      • Tier III: Provide system administration support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
      • Experience interfacing directly with customer and program management team.
      • Experience providing status to program management and input to customer status reports.Desired Education: Associates Degree or higher in Information Technology or a related field of study.Desired Certifications:
        • Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certifications • DoD 8570.1-M Compliance at IAT Level I • Information Technology Infrastructure Library (ITIL) certificationPowered by JazzHRVQDNvSdgsX

Keywords: Solutions - LLC, Arlington , Watch Officer, Other , Arlington, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Arlington RSS job feeds