Help Desk Watch Officers (Arlington, VA and Pensac

Company: BCMC
Location: Arlington
Posted on: August 5, 2022

Job Description:

Job DescriptionWatch OfficerTop Secret Clearance RequiredMultiple locations: Arlington, VA and Pensacola, VAThe Watch Officer performs a wide variety of technical tasks in support of operations, production and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment. Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This is not a telework/remote position.Position requires 1st shift work 7am-3pm.

Required Skills & Qualifications:

• Must have an active/current Top Secret clearance with SCI eligibility.
• Must be able to obtain DHS program suitability prior to starting employment.
• Bachelor's degree with 4 years of relevant experience.
• Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
• Experience with monitoring system health and status.
• Experience documenting problems and resolutions through a tracking program.
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
• Must be able to work shift scheduleDesired Skills:
  • Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
  • Experience working in an Agile environment desired
  • Experience with ITIL methodology desired.
  • Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
  • Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
  • Experience performing incident response (tiered support model), using an Incident Management System.
  • Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
  • Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
  • Experience interfacing directly with customer and program management team.
  • Experience providing status to program management and input to customer status reports.Desired Certifications:
    • Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certifications
    • DoD 8570.1-M Compliance at IAT Level I
    • Information Technology Infrastructure Library (ITIL) certificationRequired Education:
      • Bachelor's degree with 4 years of relevant experience.
      • Eight (8) additional years of relevant professional experience may be substituted for a Bachelor's degree.Our Company Overview:Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, 20000:2018, 27001:2013, and CMMI L3 certified and registered promising highest quality to all of our clients.Benefits:Extremely competitive salary95% employer paid for employee medical, dental, & vison coverages100% employer paid for employee life, STD & LTD disability coverages401k with company match and profit sharingFlexible Spending Account (FSA) for dependent & health care10 standard holidays & 3 weeks of annual leavePowered by JazzHRuzDCuR052Q

Keywords: BCMC, Arlington , Help Desk Watch Officers (Arlington, VA and Pensac, Other , Arlington, Virginia