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It Help Desk - Msp - Onsite

Company: Tier2Tek
Location: Centreville
Posted on: August 1, 2022

Job Description:

*Fulltime + Benefits. $50-60K**US Citizens only please*The IT Service Desk position is a full-time employment opportunity with an MSP (Managed Service Provider). As a team member of the MSP, you will be assisting multiple clients of the MSP. This position assists end-users with technical support of desktop computers, applications, and related technology via phone and remote desktop tools. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users via phone support. The position's responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.*Requirements ** Associates or Bachelor\ \'s Degree in a related technical field* Must have experience working for an MSP* 3+ experience in an IT helpdesk role* 3+ experience troubleshooting experience* 1+ years Mac experience* 1+ years troubleshooting AutoCAD or Revit* 1+ years troubleshooting workstation, networking and server issues remotely* Experience assisting end-users with remote tools* Office 365 and Azure experience* Communication skills (written and verbal) and interpersonal skills* Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care* Diagnosis skills of technical issues* Ability to multi-task and adapt to changes quickly* Technical awareness: the ability to match resources to technical issues appropriately* Service awareness of all organization\ \'s key IT services for whichsupport is being provided* Understanding of support tools, techniques, and how technology is used to provide IT services* Typing skills to ensure quick and accurate entry of service request details* Self-motivated with the ability to work in a fast-moving environment* US Citizen and willing to take a drug test and undergo a background check*Responsibilities ** Excellent communication skills and telephone manner.* 1st line support troubleshooting of IT related problems from software to Hardware.* Answer Service Desk calls, resolve issues via RDP tools and document service tickets accordingly.* Triage electronic tickets accurately with detailed notes* Troubleshooting workstation, networking and server issues remotely* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.* Maintain a high degree of customer service for all support queries and adhere to all service management principles.* Assists end-users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.* Knowledge or basic understanding of Ticket Lifecycle and SLA.* Escalate unresolved calls to the infrastructure support team.* Windows OS, user profiles, backup and restore.* Troubleshoot basic network issues Work with Network Operations staff as appropriate to determine and resolve problems received from clients.* Updating Asset Management.* Mobile device support.* Knowledge of Audio/Visual.* Troubleshooting corporate printing.* Works with procurement staff to purchase hardware and software.* Assesses functional needs to determine specifications for purchases.* Provide statistics for the weekly, monthly Service Desk report metrics.Job Type: Full-timePay: $50,000.00 $60,000.00 per yearBenefits:* 401(k)* Dental insurance* Employee assistance program* Employee discount* Health insurance* Paid time off* Professional development assistance* Vision insuranceSchedule:* 8 hour shiftEducation:* Associate (Required)Experience:* IT Support & Troubleshooting: 1 year (Required)* Mac Support: 1 year (Required)* Troubleshooting AutoCAD or Revit: 1 year (Preferred)* Remote Support: 1 year (Required)* Office 365 and Azure: 1 year (Required)* Network support: 1 year (Required)* Sysadmin: 1 year (Required)* Working for an MSP: 1 year (Required)License/Certification:* CompTIA A+ (Preferred)* Microsoft MCP (Preferred)Work Location: One location

Keywords: Tier2Tek, Arlington , It Help Desk - Msp - Onsite, Other , Centreville, Virginia

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