Customer Support Representative (Remote)
Company: GoTab Inc
Location: Arlington
Posted on: June 24, 2022
Job Description:
Job DescriptionGoTab is looking for highly-motivated,
entrepreneurial spirits to join our team as Customer Support
Representatives (CSR). We have built the next disruptive movement
in app-less mobile ordering, payments, and social recommendations
for the restaurant industry. If you're looking to join a creative,
hard-working, and fun environment - look no further!As a CSR, you
will work with cutting-edge technology in an exciting fast-paced
startup environment. You will help support GoTab operators by
solving problems and maintaining excellent relationships. You will
help drive GoTab initiatives and support proactive communication
with the Operations, Sales, and Product teams. Please note - this
is not a full-time position, but will be Part-time and hourly on
nights and weekends with the potential to turn full-time based on
the needs of the business. Responsibilities:
- Provide immediate technical and operational support to our
customers, teams, and end-users
- Establish relationships with new and existing customers
- Function as a product expert and technical communications
resource for partners
- Clearly articulate resolutions and ensure thorough follow-up on
unresolved issues
- Contribute to continuous improvement efforts as relates to
product usability and performance based on consumer feedback
- Act as an advocate for GoTab in each relationship to drive
adoption, retention, and participation in new features and
productsSkills & Requirements:
- Quick learner with a go-getter attitude
- Excellent organization and time management skills
- Excellent communication skills and remote collaboration
experience
- Desire and aptitude to learn deep technical aspects of the
GoTab product
- Experience working in customer service, hospitality, or
software preferred
- Must be willing and able to work hospitality hours (nights and
weekends)
- Curious and comfortable working in an unstructured and
entrepreneurial environmentA Little Bit About You:You are a
problem-solver, you like talking to people, and you maintain strong
relationships. You are coachable, interested in personal
development, and want to dive into the world of hospitality tech.
You are enthusiastic, entrepreneurial, and looking to begin your
career in a company that emphasizes internal promotions and rewards
top performers with opportunities to move into more senior
positions (in all departments).About GoTab, Inc.GoTab Inc., the
contactless order and payment platform, helps large & mid-sized
restaurants, hotels, bars, breweries and other venues optimize
their front-of-house service models using low-cost, agile
technology. Patrons scan a QR code directly from their cell phones,
order items via online menus, and pay securely, all without
downloading an application or interacting with a server. Founded in
2016 and based in Arlington, Virginia, GoTab serves hundreds of
national, regional and local full-service accounts in almost 30
U.S. states. EEO GoTab is fully committed to Equal Employment
Opportunity and to attracting, retaining, developing, and promoting
the most qualified employees without regard to their race, color,
religion, creed, sex, gender, sexual orientation, gender identity,
gender expression, age, national origin, genetic information,
marital/familial status, disability, military status, veteran
status, or any other protected status. We are dedicated to
providing a work environment free from discrimination and
harassment, where employees are treated with respect and
dignity.
Keywords: GoTab Inc, Arlington , Customer Support Representative (Remote), Other , Arlington, Virginia
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