GSOC Operator - Arlington, VA

Company: Allied Universal
Location: Arlington
Posted on: June 20, 2022

Job Description:

Immediate Hire Global Security Operations Center Operators for AMAZON Customer Service - Access Controls - Alarm Monitoring - Call Center Experience PreferredMorning, Swing and Grave Shifts Available $25/Hour / Benefits GSOC Operator I Allied Universal is looking to hire a Global Security Operations Center Operator. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client's people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.GSOC Operator I

• Job Title: GSOC Operator I
• Department: Amazon Corporate Security
• Location: Arlington, Virginia
• Employment Type: Full TimeThe GSOC Operator I will support Amazon Corporate Security's GSOC. This is a full-time contracted position that is located in Crystal City area of Arlington, Virginia.Essential Job Functions:
  • Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
  • Assisting company employees in all concerns that pertain to safety and security
  • Monitoring travel safety and security of company's employees
  • Conducting ongoing review of multiple systems and sources to detect potential risks
  • Notifying and coordinating corporate response by distribution of advisories and other communications
  • Compiling daily reports and incident reports
  • Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
  • Provides back-up, support, and on-call function as neededAdditional Job Functions:
    • Perform other related duties and special projects as required
    • Gather and prepare reports on individual and team performance metricsMinimum Qualifications and Requirements
      • High school diploma or equivalent required
      • At least 18 years of age
      • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
      • Associate's degree or 2+ years of equivalent work experience in a Call Center or Dispatch Center environment (for Military, Law Enforcement, Government, Corporate Security)
      • Strong definable multi-tasking skill in a fast paced, at times stressed work environment
      • Access and Badging controls experience preferred
      • Alarm monitoring experience preferred
      • Risk assessment experience preferred
      • Strong Customer Service skills
      • Strong computer and app usage skills required
      • Excellent written and verbal communication skills
      • Ability to read, write, and speak clearly in English
      • Strong team player
      • Comfortable with high-tech work environment, and constant learning of new tools and innovations
      • Flexibility to work all shifts, and willingness to assist the team with overtime when needed
      • Proficient in Microsoft Windows and Office SuitePreferred Qualifications:
        • Prior experience in a security operations center, TOC, or similar is highly preferred
        • Bachelor's degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline
        • Experience with security systems, including alarm monitoring, electronic access control, and CCTV
        • Supervisory experience, ideally in a security role
        • The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Keywords: Allied Universal, Arlington , GSOC Operator - Arlington, VA, Other , Arlington, Virginia