Customer Success Specialist (Remote)

Company: Speak4
Location: Arlington
Posted on: May 16, 2022

Job Description:

Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for the causes they believe in via an innovative, frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online.

We are looking for an eager, talented and hardworking Customer Success Specialist to join our growing team.

As Speak4's Customer Success Specialist, you will act as our customers' champion. You will be their point of contact to ensure they are effectively onboarded with our platform, helping them learn how to use the tool to achieve digital advocacy results, serving as a liaison, providing product/services information, answering questions and resolving any emerging problems that our valued customers might face quickly and effectively.

Requirements

Responsibilities may include:

• Manage various incoming communications through a range of channels, to include phone calls, emails, chats and Slack messages
• Provide accurate, valid and complete information by using the right methods/tools
• Following up with clients or customers to check that they're still satisfied and seeing success with the tool
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Escalate queries and concerns
• Follow communication procedures, guidelines and policies
• Troubleshoot common issues with a product or service
• Go the extra mile to engage customers
  
  Requirements:
  
  • 1 year or more of proven customer support experience or experience as in a client services role
  • Experience in an agency, digital advocacy campaign or tech start up environments
  • Experience working with digital advocacy tools such as Voter Voice, Phone2Action, etc.
  • Familiarity with public affairs, nonprofits and running advocacy campaigns
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent verbal and written communication skills
  • Excellent attention to detail
  • Ability to multi-task, prioritize and manage time effectively
    
    Benefits
    
    Benefits you will receive:
    
    We offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave.
    
    Speak4 is an Equal Employment Opportunity (EEO) employer.

Keywords: Speak4, Arlington , Customer Success Specialist (Remote), Other , Arlington, Virginia