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Client Services Specialist, Marine Services EHS

Company: SGS
Location: Arlington
Posted on: January 12, 2022

Job Description:

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world.

Job Description

The Client Services Specialist, Marine Services EHS will be the main point of contact for customers ordering environmental compliance testing for vessels. The Client Services Specialist, Marine Services EHS will scope, quote, schedule, and dispatch sample collection and analysis projects to field and laboratory assets in their territory, reporting to the Manager, Client Services EHS and collaborating with the Operations, Inspection, Sales, Technical, and Laboratory staff to ensure customer needs are met and internal protocols are followed. This position will report into the Manager, Client Services EHS.

The Client Services Specialist, Marine Services EHS

  • Serves as the main points of contact for ship owners and other customers requesting environmental sampling and/or analysis on vessels and related projects.
  • Outlines the scope, quotes, schedules, and dispatches sample collection and analysis projects for ships to field and laboratory assets in their territory.
  • Acts as the liaison and advocate for the customer's needs, requests, and requirements when leveraging SGS and/or non-SGS Samplers, Laboratories, Management, Sales, and Business Development resources to complete projects.
  • Delivers on time and accurate final reports and invoices to customers that meet SGS, market, regulatory, and customer requirements.
  • Consults with customers to develop analysis protocols, create testing schedules, interpret results, and make recommendations for operational improvements.
  • Maintains and delivers accurate and detailed documentation for projects, both electronic and hardcopy, following SGS systems and protocols.
  • Facilitates operational excellence by communicating customer needs and SGS Marine Service best practices to internal and external stakeholders to ensure timely and accurate solutions to increase customer satisfaction and workplace efficiency.
  • Demonstrates deep understanding of regulatory requirements, onboard treatment systems, and SGS policies, procedures, and service offerings.
  • Engages with customers to develop relationships based on trust and competence.
  • Engages with vessel crews and Ship's Agents to ensure successful execution of projects.
  • Performs sample collection onboard vessels as needed.
  • Performs business development and sales functions as needed.
  • Adheres to internal standards, policies and procedures.
  • Travels up to 10% of time. Some travel might be international.
  • Performs other duties as assigned. Qualifications
    • Bachelors Degree AND a minimum of 2 years of experience in Laboratory, Technical, Business, Shipping, or Project Management OR equivalent combination of education and experience
    • High School/Associate/Bachelors/Masters/MBA/Doctorate degree in Marine Environmental, Environmental Science, or related field preferred. Degrees in other fields will also be considered, or equivalent work experience
    • 3 years of experience in Marine Environmental Compliance, Technical Lab work, Marine Policy, Marine Logistics, or related fields.
    • Multi-lingual a plus
    • Intermediate computer skills in Microsoft office suite required. Advanced experience with Laboratory Information Systems preferred.
    • Ability to work effectively in high pressure, high volume, high growth environment, balancing several assignments concurrently with different deadlines.
    • Excellent presentation, interpersonal, and communication skills with demonstrated ability to communicate effectively in person, on phone, and via email with internal stakeholders and all levels of management of customer
    • Ability to gather and review information and synthesize data for reports and other written materials.
    • Impeccable accuracy required, attention to detail required
    • High level ability to influence stakeholders and management
    • Professional credibility, preferable through an understanding of the environmental, shipping, and/or treatment system industries
    • Unquestionable business and personal integrity and ethical standards
    • Demonstrate strong commitment to SGS Operational Integrity policies, procedures, guidelines, and instructions by participating in the SGS culture of safety to attend safety meetings, complete required training, intervening in case of unsafe situations, refusing unsafe work, and fully complying with laws, regulations, internal, and customer requirements for health and safety.
    • Technical laboratory analysis experience preferred.
    • Knowledge of shipping industry preferred.
    • Logistics experience preferred.
    • Knowledge of environmental regulations preferred.
    • Shipboard experience preferred.
      Additional Information

      SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

      This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

      If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Keywords: SGS, Arlington , Client Services Specialist, Marine Services EHS, Other , Arlington, Virginia

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