IT Support II

Company: CAE
Location: Arlington
Posted on: November 18, 2021

Job Description:

Role and Responsibilities Summary Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements. Please note that this position will require the candidate to primarily work onsite at our Washington DC office on Pennsylvania Ave. There will be an occasional opportunity to work telecommute. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Performs client setup at desktop level - installing, upgrading, implementing and configuring operating systems, applications, software, and hardware. * Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required. * Escalate complex software, hardware, or network/workstation calls to the appropriate staff. * Supports remote computing and telecommuting clients * Documents issue resolution using the service desk ticketing system. * Works with vendors to request service regarding software and hardware failures under maintenance. * Evaluate software and hardware for functionality and ease of use for integration into our environment. * Participates on-call support on a rotating schedule. * Liaises with other departments, partners and vendors. * Exercises responsibility for the integrity, security, and maintenance of the systems. * Provides cross training to other staff members. * Provide support on Microsoft Active Directory, exchange 2013 and Microsoft Office Suite 2016. Qualifications * Extensive experience with hardware/software platforms to include MS Windows 7 and 10 * Extensive experience in Microsoft Suite Office 2013/2016 * Must have extensive experience with Microsoft Active Directory and user management * Good diagnostic and troubleshooting skills * A+ certification * Excellent customer service skills. * Knowledge of Microsoft Lync/Skype for Business. * Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) * Ability to manage multiple tasks, while effectively focusing on priority issues while staying within service level agreement targets. * Ability to create, document, and follow processes and procedures. * Able to understand the core of the client's issues and solve them expeditiously. * Able to identify trends in helpdesk calls to identify core problems and client trends. * Must be eligible for DoD Personal Security Clearance. Education and/or Experience Bachelor's degree in Information Technology or related field. 3 - 5+ years of related experience. Language Skills Excellent written and verbal communication skills are required. Must be capable of explaining and instructing technical data in non-technical terms. Reasoning Ability Possess the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. SECURITY RESPONSIBILITIES include the following: Compliance with all company Information Systems security policies and procedures. Shall be assigned specific responsibility for Information Security by immediate supervisor or department management. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. Incumbent shall execute company non-disclosure agreement prior to access to any controlled information. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to work with minimal supervision. * May be working in areas with the risk of electrical shock, near moving mechanical parts driven by hydraulics under high pressure and in high precarious places. * Ability to perform essential duties and responsibilities worldwide. * Must be willing to work a flexible schedule and overtime * Limited travel may be required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Able to lift and carry a minimum of 35 pounds and manual dexterity to bend, stoop, squat and stand for prolonged periods. * Will occasionally have to move items over 50 pounds with assistance. * Must have visual color acuity * Must have the ability to work overtime as necessary. * Must be able to sit and operate a personal computer for long periods. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here EEO is the Law poster. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. #LI-PL1 Position Type Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Employment Opportunity At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

Keywords: CAE, Arlington , IT Support II, Other , Arlington, Virginia