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Service Desk Analyst II - Arlington - Immediate Interviews!

Company: Pacific Architects and Engineers Incorporated
Location: Arlington
Posted on: July 22, 2021

Job Description:

Supporting the Most Exciting and Meaningful Missions in the World



Service Desk Analyst II - Arlington


While reporting to the Service Desk Manager, the Service Desk Analyst II provides on-site and remote technical support to PAE employees and program customers for software/hardware incidents and requests. The Service Desk Analyst will also provide support for PAE’s conferencing center.


  • Support Windows desktop and laptop computers
  • General access and connectivity troubleshooting
  • PC application installation and troubleshooting
  • Maintain audio/visual systems in conferencing areas
  • Basic administration of user accounts and groups
  • Ownership of trouble tickets, working and tracking issues to resolution
  • Support for Apple and Android mobile devices
  • PC imaging


  • Ability to obtain and maintain a US Government issued Secret security clearance, Top Secret security clearance preferred

  • 2-4 years experience in a Service Desk environment
  • Expert knowledge of Windows operating systems
  • Proficient in Active Directory 
  • Intermediate knowledge of networking
  • Familiarity with Security Technical Implementation Guides a plus
  • Excellent communication, written and verbal is a MUST
  • Excellent customer service skills is a MUST
  • Audio/Visual systems experience a PLUS

Education & Certifications

  • College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Service Desk environment.
  • Security+ Certification
  • Network+ Certification a plus
  • ITIL Foundations Certification a plus

Key Competencies

  • Customer Service
  • Planning & organizing
  • Problem Solving
  • Time management

#LI-corporatejobs #APP21


PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.


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Keywords: Pacific Architects and Engineers Incorporated, Arlington , Service Desk Analyst II - Arlington - Immediate Interviews!, Other , Arlington, Virginia

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