Sr. Technical Business Development

Company: Amazon.com, Inc.
Location: Arlington
Posted on: June 13, 2021

Job Description:

Are you inspired to work with a team than launches products with direct and massive impact on Amazon's customers? Are you excited to join one of the newest and most exciting AWS services?

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

See our section in Andy Jassy 2020 re:Invent keynote : https://www.youtube.com/watch?v=xZ3k7Fd6_eU&t=7516s

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

As a Technical Business Developer on our team, you will:

• Own driving strategic initiatives through completion
• Work cross-functionally across teams to solve challenging problems using the latest technologies
• Make data-driven decisions and work with leadership across AWS to prioritize your programs
• Negotiate with global carriers and engage with customers for telephony related escalations
• Responsible for writing a number of different Amazon-specific documents such as PR-FAQs, whitepapers, and similar
• Work internationally with global customers and business stakeholders (especially in North America and EMEA markets)

This team is a great fit for you if

• You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
• You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
• You'd like to be directly responsible for solving real customer problems.
• You are a passionate learner and are motivated to take on new challenges.
• You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

Additional resources:

• Learn more about Amazon Connect here
• See the media coverage about Amazon Connect here
• Understand the true power of Amazon Connect here

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee -led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

• Bachelor's degree in a technical field required (i.e Computer Science, Mathematics, or similar) or equivalent work experience
• Several years' experience with technical knowledge of Telecom industry applications, platforms, and data ecosystems
• Several years' experience in management of technical customer-facing resources
• Highly technical and analytical and will be capable of understanding the complexities of negotiating complex Telecom contracts
• Proven expertise with verbal and written English
• Deep understanding of user behavior and interactions with web products.
• Sharp analytical abilities, proven design skills, and a track record of delivery.
• Strong communication skills for both a technical and business audience, with an emphasis on writing down ideas effectively.
• 8+ years of experience working on successful technology products from ideation through launch
• Experience in the contact center industry or B2B SaaS
• Experience with cloud technologies
• Proven ability to influence a large organization effectively
• Strong track record of shaping business strategy for technical products or services for large Enterprises or partners
• 5+ years of technical knowledge of Telecom industry applications, platforms, and data ecosystem

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Keywords: Amazon.com, Inc., Arlington , Sr. Technical Business Development, Other , Arlington, Virginia