Technical Writer

Company: NIC Inc.
Location: Arlington
Posted on: June 10, 2021

Job Description:

NIC is currently working 100% remote due to COVID. The hired candidate must be willing and able to work in the local office if needed and/or required long term.

Are you interested in finding new ways to solve problems, and leverage technology to improve the lives of citizens? NIC Federal is currently looking to hire a Technical Writer to assist with an important new digital government project, bringing together technology, payment processing, and marketing. You will join a team responsible for bringing a new digital service online, from prototype to execution and on-going innovation and delivery.

NIC Federal is currently seeing applicants for a Technical Writer for our Arlington, VA location. Acquired by Tyler Technologies (NYSE:TYL) on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connected more transparently with their constituents and with each other.

Position Description

• Document software release notes and related release documentation for end user and audit purposes
• Write and create user guides, admin guides, feature definitions, etc.
• Create and maintain application documentation, including user manuals, integration guides, SOAP and REST APIs, and other support documents based on customer need
• Support and maintain documentation using Atlassian Confluence, ServiceNow, MadCap Flare, and more
• Assist with the management of aging content in an open documentation environment
• Writing context-based help documentation
• Performing varying documentation tasks for different teams
• Continuously improving the documentation and documentation system
• Other Responsibilities Assigned by Manager
• Some Travel May be Required

Qualifications

• Writing technical documentation
• Strong understanding of Knowledge Management
• Degree in English, Technical Writing, or related field preferred
• Experience with enterprise software development, web services, and related technologies
• Previous experience working in an agile programming environment a plus
• Experience using Microsoft Manual of Style preferred
• Experience working directly with development, infrastructure, and support teams
• Strong attention to detail
• Strong organization skills
• Strong grammar skills
• Strong written and verbal communication skills
• Strong interpersonal skills
• A proactive and open-minded attitude to resolving problems and delivering results
• Passion to thrive in a fast-paced, ever-changing environment

Security Clearance:

• Selected candidate will be required to obtain a Public Trust

Benefits

• Competitive compensation program
• Competitive group health insurance
• Stock purchase plan
• Matching 401(k) contributions with 100% vesting
• Disability insurance
• Life insurance
• Company wellness program
• Paid State holidays/vacation
• Tuition reimbursement

Keywords: NIC Inc., Arlington , Technical Writer, Other , Arlington, Virginia