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Watch Officer

Company: Novel Applications
Location: Arlington
Posted on: June 8, 2021

Job Description:

Watch Officer

Location: Arlington, VA


Clearance: Must have an active Top Secret clearance with SCI eligibility. Must be able to obtain DHS program suitability prior to starting employment.

Time Type: Full-Time

Company Overview:

NAOVI (Novel Applications, Inc.) is a premier technology services company that provides solutions in the areas of Cyber Security and Enterprise Services. NAOVI is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.

Headquartered in Fredericksburg Virginia, NAOVI employs engineers, analysts, IT specialists, and other professionals who strive to be the best at everything they do.

NAOVI is an AA/EEO Employer - Minorities/Women/Veterans/Disabled.

Job Description:

NAVOI is seeking a Watch Officer who performs a wide variety of technical tasks in support of operations, production, and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Observes, analyzes, and reports data; and when appropriate makes necessary repairs to equipment. Utilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasks.

Required Skills:

  • This position requires shift work.
  • Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, Sharepoint, Citrix.
  • Experience with monitoring system health and status.
  • Experience documenting problems and resolutions through a tracking program.
  • Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
  • Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).

Desired Skills:

  • Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
  • Experience working in an Agile environment desired Experience with ITIL methodology desired.
  • Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
  • Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
  • Experience performing incident response (tiered support model), using an Incident Management System.
  • Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
  • Tier III: Provide system administration support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
  • Experience interfacing directly with the customer and program management team. Experience providing status to program management and input to customer status reports.

Training/certification in any of the following strongly desired:

  • Certified Ethical Hacker (CEH)
  • Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.)
  • Microsoft certifications (MCP, MCDST, MCSA, etc.)
  • Cloud certifications
  • DoD 8570.1-M Compliance at IAT Level I
  • Information Technology Infrastructure Library (ITIL) certification

Required Education (including Major):

  • Bachelor's degree in related field with 4 years of relevant experience. Eight (8) additional years of relevant professional experience may be substituted for a Bachelors degree.

Keywords: Novel Applications, Arlington , Watch Officer, Other , Arlington, Virginia

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