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Company: NCI Information Systems Inc.
Location: Arlington
Posted on: June 8, 2021

Job Description:

For more than 30 years, NCI Information Systems has been a leading provider of digital transformation solutions and services to U.S. government agencies. With its NCI Empower™ Platform, NCI is at the forefront of implementing artificial intelligence (AI) solutions to solve the government’s most complex mission challenges. Headquartered in Reston, Va., NCI is accelerating public sector AI adoption to create a government workforce that is exponentially more creative and productive. For more information, visit

NCI:As a VIP Support Technician (TS Clearance), you will be responsible for ensuring an outstanding level of customer service by providing direct VIP Tier I and II Customer Service Center support to the JSP VIP user community. The ideal candidate will have experience in applying best practices to service delivery Level 1 support in an enterprise environment and a track record of meeting or exceeding contractual service level agreements. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. 


Highlights of Responsibilities:

  • Face-to-face VIP end-user technical Level 1 support for desktop/laptop computers and mobile devices
  • Providing IT customer technical support on Microsoft operating systems and network services.
  • Configuring Microsoft Office user settings, as required
  • Overseeing JSP Move, Add, Change (MAC) VIP requests
  • Acting as a liaison between end-users and JSP support
  • Assist with the Management of JSP VIP assets, peripherals and user accounts
  • Installing and configuring software included in the JSP Core Build, as well as software not included in the JSP Core Build
  • Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical problems
  • Providing configuration management support for mobile devices


      • Clearance (required at performance start date): active Top Secret
      • Bachelor's degree with 2 to 7 years of relevant experience
      • Experience in a Help Desk/Service Desk environment
      • Current DoD 8570 IAT Level II certification (required at performance start date): CCNA Security, CySA+, Security+ CE, etc.

Preferred Education and Experience:

  • HDI Desktop Support Technician
  • ITIL Foundation Certification
  • Familiar with Joint Service Provider (JSP) Pentagon JSP VIP workstation environment and processes
  • Working knowledge of Microsoft Products.
  • Strong problem solving, priority setting, and collaboration skills
  • Ability to communicate and explain issues to other teams
  • Proficient in resolving Microsoft Office issues, DoD Information Assurance and Computer Network Defense policies and directives, and/or DISA Common Operating Environment


Physical Requirements: 


This position requires the ability to perform the below essential functions:

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 50 pounds


It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulationsNCI is a VEVRAA Federal Contractor.

Keywords: NCI Information Systems Inc., Arlington , 2021-5714, Other , Arlington, Virginia

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