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IT Operations Analyst-Junior

Company: CACI International Inc.
Location: Arlington
Posted on: June 8, 2021

Job Description:

Job Description

Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's future Web-based Human Resources (HR) solution across all Army Components. Designed to alleviate the Army's current reliance on over 70 stove-piped systems, IPPS-A will provide a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort "once complete, IPPS-A will be the largest integrated personnel and pay system in the world!"

What you'll get to do:

The CACI ISS Team is looking for a Technical Application Support Agent to fill a shift position (flexible) in Northern Virginia. The candidate will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions. Contact will include customer telephone support and electronically submitted requests. The candidate will provide consultative and analytic analysis and problem solving for PeopleSoft and Non-PeopleSoft application-related issues. Will have the responsibility for analyzing business process break downs and solutioning to ensure mission critical processes can be completed in the system as intended. If consultant cannot resolve issue, they will escalate incidents to Tier III support. Candidate will mostly work independent with general supervision from the shift lead. All interaction will be documented along with incident status and solutions. A successful candidate will be expected to maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application Support, Non-PeopleSoft Application Support (i.e. Ab Initio, Audit Vault, Splunk, etc.) and Administration.

The candidate will need to be able to conduct analysis of problems and work to quickly develop solutions for non-common questions. The candidate should be able to rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels. Through analysis the candidate may influence functional or technical subject matter experts through their research and problem solving by explaining facts, policies and procedures. This position may require shift work or on-call, quick response operations support 24/7/365. The candidate will report to and provide briefings to the Application Support Manager as required.

Additionally, the individual will coordinate with external agencies ensuring all required certifications and forms are complete per agreements and access is provided. Within the PeopleSoft platform, candidate will specifically be providing technical expertise within HCM, ELM and CRM. Candidate should have a working knowledge of UNIX/ Solaris coding as light coding is required of the position. Candidate will use SQL for data analysis, ORACLE OBIEE reporting and will coordinate with Application Security to resolve problems. Finally, the successful candidate must be able to obtain Security+ CE.

Qualifications you'll bring:

University degree or equivalent experience in Computer Science or Information Technology

Basic ability to run SQL queries, develop queries and investigate data

Experience in troubleshooting, root cause analysis

Ability to obtain a Secret Clearance

Excellent verbal and written communication skills

Understanding of common human resource issues

Strong follow-up and organizational skills

Experience in a telecommunications, high tech, or electronics environment

Qualifications that are nice to have:

Experience providing technical and functional IT support

Experience working in an Oracle environment

User Provisioning and Application Security experience

Experience with PeopleSoft Human Resources

Experience with scheduling tools

Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Keywords: CACI International Inc., Arlington , IT Operations Analyst-Junior, Other , Arlington, Virginia

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