Patient Care Representative-Primary Care/Operational Support

Company: Virginia Hospital Center
Location: Arlington
Posted on: June 8, 2021

Job Description:

Overview

Creating the best outcomes for our patients requires the right people. At Virginia Hospital Center, our staff exceeds expectations by performing at the top-level of the profession.

Virginia Hospital Center is a strong advocate for its employees and provides a true collaborative environment in which the healthcare team works closely together, bringing skill, experience and mutual respect to the task of providing superior medical care for our patients.

The Patient Care Representative schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical records and prepares charts for clinic sessions. Provides assistance as needed to physicians, Practice Administrator, and clinical staff.

Title: Patient Care Representative

Schedule: PRN

Location: Primary Care/Operational Support

Responsibilities

• Greets all patients in a courteous, professional manner.
• Obtains and accurately enters patient information into registration system.
• Provides registration face sheet to patients to review; make changes as necessary in the registration system.
• Efficiently and correctly schedules patient appointments according to departmental procedure.
• Answers the phone within three rings
• Handles multiple telephone lines with high call volumes. Screens and routes all call appropriately.
• Files correpsondence promptly in patient charts when returned from clinician or manager.

Qualifications

• College Diploma or certificate preferred.
• Two years relevant experience required.
• Knowledge of medical office or hospital scheduling systems and electronic medical records preferred.
• Knowledge of medical terminology and medical office billing and operations preferred.
• Qualified candidates must possess excellent interpersonal communication ability, customer service skills, and telephone etiquette. Must be able to perform in a high-pressure environment and have the ability to organize multiple tasks and prioritize responsibilities. Must maintain a high level of confidentiality.
• Must present professionally, have a pleasant personality, and ability to communicate positively with patients and staff.

AWARDS & RECOGNITION

• Located in Arlington, VA, VHC is the only Hospital in the mid-Atlantic region that is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations).
• Virginia Hospital Center (VHC) is a nationally recognized Hospital and teaching facility that has been delivering the highest quality care to the Washington, DC metropolitan area for over 70 years.
• Named a CMS 5-Star Hospital, in 2020, based on our performance across seven areas of quality.
• Received a Leapfrog Hospital Safety Score of A for the 16th consecutive grading period - one of a few hospitals in the country to achieve this level of consistency.
• Achieved Magnet re-designation by the American Nurses Credentialing Center's (ANCC) Magnet Recognition Program.
• The only Northern Virginia hospital named to Newsweek's 2020 list of Best Maternity Care Hospitals.
• 2019 release of US News and World Report hospital rankings, received the highest ranking possible ("High Performing") in the following areas: Aortic Valve Surgery, Colon Cancer Surgery, Heart Bypass Surgery, Heart Failure, Hip Replacement and Knee Replacement.
• VHC is a 437-bed facility.

OUR COMMUNITY

• Arlington is home to the Pentagon and the Arlington National Cemetery.
• Fairfax and Arlington Counties continues to attract families who enjoy living near D.C. but desire a suburban lifestyle.
• Fairfax County has some of the highest ranking schools in the nation according to U.S. News and World Reports.
• Arlington County also offers outstanding schools - about 91 percent of all graduating high school seniors in Arlington go on to attend college.
• Northern Virginia has many recreational and community amenities including: over 89 miles of biking/jogging trails, 167 public parks, approximately 14 community centers, 7 live stage theaters, 8 libraries, and 652 restaurants.
• Whether you choose to live in Arlington County, Fairfax County, or in any of the other great areas in the DC area, you will have little problem in finding a location that is right for you.

We look forward to hearing from qualified candidates interested in joining us in a highly collegial environment where the patient is at the center of what we do.

HOW TO APPLY?

Click the APPLY button, and you will be redirected to our website. Once you're on the website, please complete our 2-step application process: 1. the online application and 2. the electronic talent assessment (multiple-choice questionnaire).

VERY IMPORTANT!

In order for your application to be valid, your electronic talent assessment must be completed and submitted. Applicants who only complete the application without the talent assessment won't be considered.

Keywords: Virginia Hospital Center, Arlington , Patient Care Representative-Primary Care/Operational Support, Other , Arlington, Virginia